Lack of communication. When she did it was often wrong or to tell me there was a delay. I had to request status and it would often take several hours for a response. She stated several times that she did not realize how big of a job it was.
9/24/2021
Robert M. VERIFIED CUSTOMER
I’ve never had a good experience with dealerships until this one! Outstanding!!
9/24/2021
Julie H. VERIFIED CUSTOMER
Steve was helpful, considerate and explained my options clearly
9/23/2021
Sachin V. VERIFIED CUSTOMER
Great service and great attitude.
Responded promptly and quickly resolved issue with Mustang.
Great service.
9/23/2021
DOUG M. VERIFIED CUSTOMER
My service manager he was excellent and so is David the floor guy. They do a great job
9/23/2021
John M. VERIFIED CUSTOMER
No loaner cars, after Friday no information about when my car might be finished,Getting through to the service department is a nightmare, sent to and answering service many times. When I eventually got through Peter was not helpful. I doubt I will ever purchase another vehicle from you’re dealership. This is our second navigatypurchased there and service has always been an issue.
9/23/2021
Dee M. VERIFIED CUSTOMER
Thanks for making my trip quick and easy today. I appreciate a no-hassles visit in and out and on my way. Thanks!
9/23/2021
Daniel Z. VERIFIED CUSTOMER
Na
9/23/2021
Cheryl M. VERIFIED CUSTOMER
Alfredo is the best! Always completely satisfied with how he takes care of me and my car.
9/23/2021
ANDREW P. VERIFIED CUSTOMER
My service advisor for the last 4 years since I bought my truck new has been Pete Roshell. I sent him an email regarding my need for a service and he responded promptly. I scheduled my appointment for the next day and I was in and out in less than 90 minutes which was better than he estimated. He always has a smile on his face and is personable. Another great service experience!
9/22/2021
Donald Q. VERIFIED CUSTOMER
I always enjoy working with Pete. Thanks so much.
9/22/2021
Jose Z. VERIFIED CUSTOMER
He kept me in the loop the entire time and communicated effectively. Which was much appreciated.
9/22/2021
DAN R. VERIFIED CUSTOMER
Great Job!
9/22/2021
Dale K. VERIFIED CUSTOMER
Heath took the time to explain the service process, this was my first service on my car. He also showed me the Customer waiting area and how long the service would take on my car. I very happy with both Customer service and service to my car.
9/22/2021
Josh N. VERIFIED CUSTOMER
Aaron was excellent. Kept me up to date with the status of my vehicle and my truck was in and out
9/22/2021
Andrea P. VERIFIED CUSTOMER
Ok
9/22/2021
Dj P. VERIFIED CUSTOMER
Tyler was terrific from start to finish. 5 Stars all the way around.
I’ve had awful service in my 3 previous trips to Ford dealerships. This was by far, leaps and bounds the best experience that I’ve had in my 5+ years of owning my truck.
9/22/2021
Kundan P. VERIFIED CUSTOMER
Thank you
9/22/2021
Jose V. VERIFIED CUSTOMER
I like the fact that Tyler would call me daily with an update