There is more to the story. It was very nice for Alfredo to not charge me for the services I received. My appt at 11am was for an oil change, tire rotation and state inspection and I was there until 3pm. No excuse as to why it was taking so long while I waiting. Also why does Ford not change there lug nuts if they expand over time and cause problems for the consumer as well as for the technicians. The techs were not going to rotate my tires initially because of the lug nut issue. That is a Ford part problem- not mine. We bought are tired through Ford dealership.
9/10/2021
Stuart B. VERIFIED CUSTOMER
Took way longer than planned (4hours), but Chris kept in touch and made the wait worthwhile without any complaints from me. Great job with a bad situation.
9/10/2021
Kathleen N. VERIFIED CUSTOMER
Pete was fabulous at communicating and trying to get my vehicle serviced in a difficult situation that was out of his control. . But making customers wait 3+ hours for simple quicklane service is really unacceptable. Please hire more people or don’t schedule the appts.
9/10/2021
MICHEAL A. VERIFIED CUSTOMER
I was satisfied with my service.
9/10/2021
David T. VERIFIED CUSTOMER
I am happy you fixed the problem with timing chain under warranty. I am not happy that you did not provide a rent car or loaner for the week that I was without my truck, though. I have the Zaktek Ultimate package and it was not washed while there, as promised. I have the Platinum Care Package and no loaner car was provided FOR A WEEK without my truck. On the small side, you didn’t even have coffee available in the showroom for customers…although the employees had access to it and full cups. You have a lot of work to do in terms of customer service.
9/9/2021
Brenda G. VERIFIED CUSTOMER
Great job Miguel!
9/9/2021
GELIA C. VERIFIED CUSTOMER
Thanks for your help and concerns
9/9/2021
Richard D. VERIFIED CUSTOMER
Tyler is very knowledgeable and works well with the customers.
9/9/2021
Michael D. VERIFIED CUSTOMER
Back right passenger tire is missing a valve cap and has a marking on it as if it was repaired.
9/9/2021
William D. VERIFIED CUSTOMER
Got me out of there in 1.5 hours. Happy it was less than 2
9/9/2021
Cheryl M. VERIFIED CUSTOMER
Simply the best. I take my car to Grapevine Ford and I would not consider taking it anywhere else.
9/9/2021
Brian L. VERIFIED CUSTOMER
Awesome
9/9/2021
Timbo D. VERIFIED CUSTOMER
Thank You to the service department, they did a great job
9/9/2021
Allan G. VERIFIED CUSTOMER
Took a very long time to get a service advisor, once i managed to get someone to book the appointment I was incorrectly advised i would have a rental car. Also warranty work has to be booked for another date for something as simple as a door alignment. For the 5000 mile service i went to another dealer for the service which is frustrating going away from the dealer i purchased the car from.
9/9/2021
LUIS J. VERIFIED CUSTOMER
Tyler was great
9/9/2021
Carl M. VERIFIED CUSTOMER
I came in with my F350 Super Duty to oil and filter change, transmission fluid change and coolant changed. Being a 2013 but with only 60k miles the manual states 6 years or 105k miles for coolant. The only coolant that was changed was the primary but not secondary. Was told wait until 90k for that. Not what owners manual states and was still charged 251.50 for coolant change alone. Looks like your techs forgot or did not know there was a secondary system. Either way not very good service.
9/9/2021
Alphonse R. VERIFIED CUSTOMER
She was totally awesome. To beginning to the end beautiful personality she help me from the first day thank you so much Miss **** updates the first day thank you
9/9/2021
Paul F. VERIFIED CUSTOMER
Time duration was not as expected. The quality of work was fine.
9/9/2021
Margaret O. VERIFIED CUSTOMER
Bob is the best and really has helped me to take good care of my car.