Excellent service and customer support. My assistant service manager Christopher Walker was very courteous and knowledgeable concerning the needs of my vehicle. Great work.
9/8/2021
Pamela E. VERIFIED CUSTOMER
Jason was out of the office and nobody let me know that, or answered his calls in his absence when I called and left 3 messages. Seems like bad structuring, not helping customers for other service agents when they are out of the office. We called our salesman, Bill Belt. He checked for us and our vehicle was ready for pickup. He arranged for us to come and pick it up. We are grateful to Bill for his continued good service.
9/8/2021
Greg S. VERIFIED CUSTOMER
Bob Leininger provided A List treatment for me.
9/8/2021
Richard F. VERIFIED CUSTOMER
Great service, as always….thanks to Aaron McBride
9/8/2021
Michael M. VERIFIED CUSTOMER
Very satisfied
9/6/2021
Adam P. VERIFIED CUSTOMER
Bob was excellent
9/6/2021
Roy W. VERIFIED CUSTOMER
Bob & his people were outstanding in their maintenance of my MKZ.
9/6/2021
David C. VERIFIED CUSTOMER
Pete is amazing as usual. Always takes great care of all my vehicles and makes sure to provide me great customer service. Keep up the great work.
9/6/2021
Vincent O. VERIFIED CUSTOMER
Bob did an excellent job! Thank you
9/6/2021
Jordan M. VERIFIED CUSTOMER
Miguel did an amazing job! Kept me updated and was very accurate in his initial time quote.
9/5/2021
Ross O. VERIFIED CUSTOMER
Great service. Dealership needs tthe Golf Channel on TV Cable.
9/5/2021
Advanced Business. VERIFIED CUSTOMER
great guy
9/5/2021
Brian N. VERIFIED CUSTOMER
All seems good. No outstanding issues
9/5/2021
CHESTER K. VERIFIED CUSTOMER
He was the best service advisor I have met. I was a service manager for over 25 years and would hire him in an instance. Great guy and very smart, know how to deal with customers The kind of guy I would want in that position. Hold onto to him, they don't come along very often.
9/5/2021
Harry D. VERIFIED CUSTOMER
Chris was very professional
9/4/2021
Hans K. VERIFIED CUSTOMER
Miguel was very professional and clear about required repairs and cost updates, schedule updates etc. Checkout process is too cumbersome in that there is no cashier office that takes payment etc. Have to wait for service manager to arrive at his office to do all that. Needs streamlining
9/4/2021
Michael F. VERIFIED CUSTOMER
Anyway that I can make my life easier, I appreciate. Miguel had me set up for service quickly and arranged a ride for me. He kept me informed as the work proceeded and when it was completed. He took the time to tell me what the results and recommendations were. Grapevine Ford has a winner in him.