I have more oil leaking on the ground now than before you worked on it. Also the truck was in the shop for 10 days for a high pressure oil pump. It was 4 days before I knew what was wrong with it. Please feel free to contact me. Just a side note, I have spent around $5,000 with you this year on repairs.
Jason M
8/21/2021
Randy R. VERIFIED CUSTOMER
Daren is great to work with.
8/21/2021
Nathan M. VERIFIED CUSTOMER
Aaron was great, thank you for the awesome service!
8/21/2021
Alexis L. VERIFIED CUSTOMER
Aaron McBride was great at keeping me posted on my vehicle.
8/21/2021
William T. VERIFIED CUSTOMER
Miguel did a great job!!
8/20/2021
GNANAPAZHAM G. VERIFIED CUSTOMER
Very poor quality of service and the system in the car is malfunctioning
8/20/2021
John S. VERIFIED CUSTOMER
Very pleased with service and service team help all question answer timely
Very pleased
8/20/2021
Gavin T. VERIFIED CUSTOMER
Great job!
8/20/2021
Irene A. VERIFIED CUSTOMER
He is very professional and kept me informed about my car.
He is a nice person and I am glad that you hired great personnel.
8/20/2021
STEVE N. VERIFIED CUSTOMER
You never called me back to bring the car in for the needed repairs. I went somewhere else. Why would you send me a request for a survey. First time I have been disappointed in your quality of service. Not sure I will come back.
8/20/2021
Jill S. VERIFIED CUSTOMER
Judy was friendly, courteous, efficient and set realistic expectations. Great experience!
8/20/2021
Mary L. VERIFIED CUSTOMER
I saw many people in the waiting room be told when their car was ready. I played a game on my phone to pass the time and you guys were aware I was waiting in there . For some reason I looked at the time and realized it had been over 3 hours already and no one had come yet. I went to check and my car had been ready for an hour, minimum. What happened? I didn't receive a phone call either, but had not reason to check my phone because I was right there in the waiting room. Just to see if I'd missed it afterwards I checked, but there was nothing. I would appreciate being told when my car is ready. I don't have that much time to waste. And I don't appreciate being called "uptight about it". I had an issue with incomplete work in terms of monetary quotes and didn't even get to the fact that I was never told and left in the waiting room for an hour too long before being called uptight.
8/20/2021
Robert P. VERIFIED CUSTOMER
Pete the service advisor was top notch. He recognized that I live 55 miles from Grapevine Ford and got my truck our before the time he quoted and it was a great job! Please tell him well done!
8/20/2021
Aaron F. VERIFIED CUSTOMER
Heath is great.
8/20/2021
Fred D. VERIFIED CUSTOMER
He kept me updated daily in the status and was great to work with.