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Real Reviews from VERIFIED CUSTOMERS
Brian C. VERIFIED CUSTOMER
Aaron McBride was great!
8/12/2021
Rhonda L. VERIFIED CUSTOMER
Pete was the best. Got me right in without appointment and everything fixed with no cost to me. Totally recommend Grapevine Ford to friends! Thanks!
8/12/2021
Rer Construction. VERIFIED CUSTOMER
Pete is great to work with
8/12/2021
Kevin O. VERIFIED CUSTOMER
3 days to diagnose engine light. Presented with repair bill in excess of $7000 .... yes $7000. I have maintained this vehicle with for dealership since new, almost all at grapevine Ford. Outrageous expenses. Would seem to me foreign vehicles are now much cheaper to run and more reliable. I have owned Ford’s for 30 years. Not any more.
8/12/2021
CHRISTINA A. VERIFIED CUSTOMER
Christopher was very helpful!
8/12/2021
Earl P. VERIFIED CUSTOMER
Had to take car to get Inspected $15 gas also had to pay $15 for the inspected I was told if I bring the cR he will fill it with gas that doesn't happen I was also told I do not have to pay for the inspection it was free but I had to Pay $15 in buy gas to make it to Grapevine Ford dealership about 30 to 40 minutes were I lived then I still need to go pay for the State sticker don't know the cost till I go on Thu
8/12/2021
Susan H. VERIFIED CUSTOMER
Bob was great, and appreciate no pressure repairs with great facts to make informed decisions
8/12/2021
Robert K. VERIFIED CUSTOMER
Fast, easy service!
8/12/2021
Elliot S. VERIFIED CUSTOMER
Thank you for the Zaktek treatment. My Nautilus looks beautiful!
8/12/2021
Reggie M. VERIFIED CUSTOMER
Very satisfied!!
8/12/2021
DAVID H. VERIFIED CUSTOMER
OMG the people who works there are very helpful .
8/12/2021
Yolanda H. VERIFIED CUSTOMER
James was great at assisting Chris.
8/12/2021
Richard E. VERIFIED CUSTOMER
Thank you Heath your customer service was exceptional
8/12/2021
Austin H. VERIFIED CUSTOMER
Pete was great! I appreciate him
8/12/2021
John R. VERIFIED CUSTOMER
I don’t understand why it took 3/4 weeks to fix my car. I received several messages that my car hadn’t even moved and the battery was going dead.
8/11/2021
Richard F. VERIFIED CUSTOMER
Great service by GV FORD auto technicians & Svc Mgr Aaron McBridel. Richard F
8/11/2021
FRASER J. VERIFIED CUSTOMER
Tyler did fantastic job once we got connected. The appointment process was very disappointing. I made reservations on your website but was then told that only gave me an appointment with the advisor, not for the work. This is not how other dealerships work. Tyler did a great job in covering this deficiency.
8/11/2021
Pedro G. VERIFIED CUSTOMER
When I bought the car there was a dent on the paint and your sales person took it back for fixing it.. after 8 days I have not got my car back…. We are very disappointed on that ….this a super bad customer experience and mostly when u just paid +35,000 US$ for the first car of my daughter. You should focus more on driving customer satisfaction tracking/accountability and not only sending txts of thank you and thank you.
8/11/2021
Jose T. VERIFIED CUSTOMER
Great service and received my truck before the time I was told it was going to be ready.
8/11/2021
Erik B. VERIFIED CUSTOMER
2 trips to the service department and i still have a pcm problem. I am giving grapevine ford 1 star reviews for the corporate survey i received. Maybe this will motivate your service department to diagnose and fix the problem on the first visit.
8/10/2021