Very pleased at how stress free Jason made the repair process. The communication was thorough yet simply done.
8/7/2021
CHARLIE K. VERIFIED CUSTOMER
Outstanding service!
8/7/2021
Mark M. VERIFIED CUSTOMER
There was limited communication. No acknowledgement or apology that this was a redo of something that was supposed to be fixed a few weeks ago. I kept getting texts saying we were in good hands and things were progressing well several days before you even had the car. Stop the texting acknowledgment if it’s just an automated response.
8/7/2021
DAVID W. VERIFIED CUSTOMER
Excellent service!
8/7/2021
Michael G. VERIFIED CUSTOMER
Jody was awesome. My issue is that when I called to make an appointment the company said they could take me right in which they did. The problem was that there there were at least 38 cars in front of me. I wasted three days while my car just sat there. I eventually just picked it up and returned it a few days later when the company was actually ready for my car. All was then fixed snd Jody communicated well. I truly believe your current approach of taking reservations when you know you will not be able to get to the car for several days is wrong and will only negatively affect your reputation. Again Jody was great but your company policy on reservations is not a good one.
8/7/2021
Brenda W. VERIFIED CUSTOMER
Pete was a great serviceman. Concerning on how busy your people are, they have all done great! Exception, your call center is not good. Very frustrating. Service on my car from the service technicians was excellently, kind and helpful, super impressed!
8/7/2021
Roger A. VERIFIED CUSTOMER
Will do !! Thank You
8/6/2021
Anthony M. VERIFIED CUSTOMER
I like the quality and professionalism
8/6/2021
Rahul J. VERIFIED CUSTOMER
Thanks for the help Chris you were awesome! Appreciate the service you gave me every step of the way. Even with my canceled appointment, I never felt like you just got me out by tried your best to work it out with the information. You’re going above and beyond and you’re doing great
8/6/2021
RICHARD A. VERIFIED CUSTOMER
As always, Pete provided me with excellent customer service and professionalism. The job was even completed earlier than expected.
8/6/2021
Mark H. VERIFIED CUSTOMER
Great service
8/6/2021
Jordan D. VERIFIED CUSTOMER
Jason took care of what was needed. Kept me up to date on the status.
8/6/2021
MARK M. VERIFIED CUSTOMER
Slow/no response. Never acknowledged that we had to come back and redo the same issue. Started getting updates on the status of the car 3 days before you even had the car. Frustrating
8/5/2021
Connie D. VERIFIED CUSTOMER
Fantastic
8/5/2021
MATT S. VERIFIED CUSTOMER
Great job as always from Aaron.
8/5/2021
Nicole K. VERIFIED CUSTOMER
Keep up the good job .
8/5/2021
Karen N. VERIFIED CUSTOMER
As always Aaron provided top notch service in an extremely timely manner.
8/5/2021
ERIN C. VERIFIED CUSTOMER
I had a great experience! Alfredo was very communicative and professional! The Lyft service was also very convenient! I plan on doing service with Grapvine Ford again!
8/5/2021
Marilyn T. VERIFIED CUSTOMER
Perfection is hard to beat. Things went extremely well!!