I scheduled a oil change for the afternoon on 7/28.
My wife had one of our kids with us, got there early and it still took over two hours for an oil change.
I’m not sure how busy you guys were in the afternoon in the middle of the week, but we were a little disappointed in the lack of urgency or apology.
7/30/2021
JEFFREY B. VERIFIED CUSTOMER
All good! Pete had things under control as always.
7/30/2021
Monty W. VERIFIED CUSTOMER
Great job
7/30/2021
BRAD W. VERIFIED CUSTOMER
This “service department” is a complete joke but pretty sure you already know that.
7/30/2021
Brent W. VERIFIED CUSTOMER
Daren always treats me the utmost respect and takes care of my truck as he would his own.
7/30/2021
Ralph S. VERIFIED CUSTOMER
The quality of workmanship was great. We are very satisfied.
7/29/2021
Vicki M. VERIFIED CUSTOMER
It took five days to get my car repaired, with an early drop off on July 21st and a pick up on July 26th. Rachel called me promptly on July 26th to let me know the repair was completed; however, I had to initiate contact on July 21st and July 22nd to inquire about the status of the repair. I understand a part had to be ordered and I fortunately had other arrangements; however there was no concern about the possible hardship of not having my vehicle for that length of time nor were there any discussions about accommodations.
7/29/2021
Alfred T. VERIFIED CUSTOMER
Had 1000 appt, truck sat for 3 hr 18 mins before service started. Clarence Diggs stated the 1000 appt was only to do the paperwork and start waiting. Totally unacceptable and wasteful of my time.
Angela barely talked to me, and did seem to care and lacks customer service.
7/29/2021
MEGAN D. VERIFIED CUSTOMER
He was very understanding and professional!
7/29/2021
EDGAR A. VERIFIED CUSTOMER
Heath was great to work with and was excellent in communicating.
7/29/2021
RUSSELL B. VERIFIED CUSTOMER
Still need a call back from Jason Scaff to schedule trim warranty work.
7/29/2021
Felipe B. VERIFIED CUSTOMER
Daren took care of my vehicle needs. Was communicative and ensured my wait wasn’t longer than needed.
7/28/2021
Nancy H. VERIFIED CUSTOMER
Christopher was courteous and professional. He made certain that the Zaktek treatment was done properly to my satisfaction. I appreciated his attention to detail.
7/28/2021
BETH W. VERIFIED CUSTOMER
There was an issue, but Chris took care of it.
When I dropped off my car, I pointed out a couple of spots
That needed attention. When I picked up
The car, I noticed the spots were still there. Chris quickly took
Care of the problem.
7/28/2021
Chris S. VERIFIED CUSTOMER
I met Pete for the first time today.... he is the only reason why I would ever consider buying from Grapevine Ford again. Your system needs a revamp. I was never able to speak to anyone to simply get an oil change quote. After being on terminal hold, I elected to have someone call me back to. A call came from a woman in India... who wasn’t able to provide a quote. She indicated she’d have someone call me. I waited all day then decided to drive to dealership to speak to someone face to face. It was there I was referred to Pete. Pete is exceptional... your system lacks customer service.
7/28/2021
MIKE D. VERIFIED CUSTOMER
Five stars for Jody
7/28/2021
David Z. VERIFIED CUSTOMER
My service manager was an All Star
Kept me in informed!
Beat the delivery commit date by almost a week!
And came in a bit under budget!
I will use Grapevine Ford again in a heartbeat!
7/28/2021
RICHARD D. VERIFIED CUSTOMER
Tyler is a super guy, and delivers what he says. So glad he is my go to service advisor.
7/28/2021
Joel B. VERIFIED CUSTOMER
You’re texting the wrong person. That means my number is on someone else’s account/linked to someone else’s vehicle.
7/28/2021
Leo C. VERIFIED CUSTOMER
Pete is always professional and provides great service!