I came in for routine maintenance but also because the sun had melted my rear view mirror off the windshield. When I arrived, Tyler helped me out and got me everything I needed. He also communicated clearly with me throughout the whole process, which eased a lot of stress I had when initially dropping off my truck. I haven’t always had great experiences in service, but Tyler’s customer service reminded me why I shop Ford and why I will continue to buy Ford’s. Grapevine Ford is lucky to have an ASM like Tyler Jacques, and I will definitely be coming back to service my f-150 with him again.
7/18/2021
Alex C. VERIFIED CUSTOMER
Chris was very accommodating and delivered top notch customer service. Highly recommended
7/18/2021
Todd N. VERIFIED CUSTOMER
Miguel was fantastic to work with. Very responsive and informative with his responses. Absolutely fantastic
7/18/2021
Linda G. VERIFIED CUSTOMER
Daren is always very helpful, competent, and friendly. I couldn't ask for better assistance with my car. Thank you, Daren.
7/17/2021
NOEMIA G. VERIFIED CUSTOMER
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7/17/2021
Joanne W. VERIFIED CUSTOMER
Miguel did an awesome job!
7/17/2021
Marc B. VERIFIED CUSTOMER
Good communication. Job done on time as promised
7/17/2021
JOHN M. VERIFIED CUSTOMER
I hate these surveys.
7/17/2021
Greg S. VERIFIED CUSTOMER
Bob was professional, as always.
7/17/2021
CYNTHIA W. VERIFIED CUSTOMER
Absolutely very good customer service. If I can be honest I would say the car wash could be a little better. Wasn’t as clean as I’ve had before but I don’t wanna complain considering it’s complimentary:)
7/17/2021
Arthur D. VERIFIED CUSTOMER
All the work was accomplished to my satisfaction!!! They did an excellent job serving my car. The staff was very friendly and professional!! Christopher Walker was a pleasure to work with and took extremely good var of my vehicle.
7/17/2021
GARY P. VERIFIED CUSTOMER
Tyler did a great job, best dealer support I’ve had in a long time.
7/17/2021
Wayne H. VERIFIED CUSTOMER
Pete is great to deal with. Super knowledgeable and attentive.
7/16/2021
Stephen W. VERIFIED CUSTOMER
This was enough, I don’t do surveys
7/16/2021
Robert E. VERIFIED CUSTOMER
Great job
7/16/2021
JIMMY G. VERIFIED CUSTOMER
They got me in and out very quickly
7/16/2021
Mick S. VERIFIED CUSTOMER
I will use Robert again, he was professional, friendly & reliable. I appreciate that he valued my time, was quick and easy to work with…
7/16/2021
Ramon M. VERIFIED CUSTOMER
I received an exceptional service, excelent customer service and professional technical advise from Mr. Pete Roshel. Two Thumbs Up!! ????????