I feel blessed to have been able to work with Miguel. The timeline to fix my car to me seemed a bit long, however Miguel was always keeping me informed of the process and our next step. I truly feel, he was an advocate for me/my car and worked vigorously to make sure I was well taken care of. I was without any car for numerous but the moment a care became available he was quick to reach out to me. Miguel’s passion and commitment is impeccable. Many thanks.
7/7/2021
Mohammad Q. VERIFIED CUSTOMER
Christopher is professional
7/7/2021
David B. VERIFIED CUSTOMER
Pete is the BEST, he always takes great care of me with the service he provides. I am constantly trying to get my friends to use him at Grapevine Ford.
7/7/2021
Michelle B. VERIFIED CUSTOMER
No comments at this time. Satisfied with the work performed by Grapevine Lincoln.
7/7/2021
Tamara N. VERIFIED CUSTOMER
I have to say, the sales side of the dealership did an outstanding job when i purchased the truck with Mikey. Your service side however was the worst experience i have ever had. I called, left meaaages, was transferred around to god only knows where. NO ONE in your service department ever contacted me about the status of my vehicle. I use the truck for work and needed it asap. After a week and a half i finally callef the sales department and told them to get a message that i was picking the truck up monday regardless if it was fixed. I would like to give a sbout out to William, Rachel, Jose and Blain. All of which are in the sales department and went out of their way to get information and handle this for me. STILL have never once spoken to a service tech and the issue was still not fixed. Make no mistake, I will NEVER use your service department again!
7/7/2021
Arva R. VERIFIED CUSTOMER
We’re very accommodating by furnishing us with a vehicle to drive and keeping us updated about fixing problem.
7/7/2021
James K. VERIFIED CUSTOMER
Aaron was great to deal with and keep me informed until service was complex.
7/7/2021
Oma M. VERIFIED CUSTOMER
Excellent reception from mr. Robert Leininger and was very satisfied with the way he handled my the servicing of my vehicle.
7/6/2021
FLORA E. VERIFIED CUSTOMER
I was very satisfied with the Service I receive from Alfredo, however I was not at all satisfied with the supervisor Venny Diaz, I called and left messages for him to call me back because I was trying to get an appointment to bring my car in because I was having some trouble with it, however he never called me nor did he ever text me or anything but Alfredo try to get me an appointment to come in and he told me that he would get someone to give me a call back, no one never call , this is the reason why I called the supervisor of service and left him a message to call he never called. I am very disappointed because since 2011 I have purchased three cars from you and you have never had a problem with me paying for them. Thank you FLORA E
7/6/2021
JESUS P. VERIFIED CUSTOMER
Gracias todo es normal nuevamente muchas gracias
7/6/2021
Jan L. VERIFIED CUSTOMER
Bob Leininger had always been there for me. No matter what my vehicle requires he sees that it us promptly handled. As long as Bob is with Lincoln I will bring my MKX in for service. I drive from Dallas to have my vehicle serviced at Grapevine’ Lincoln. All because of Bob Leininger and his attention to detail
7/6/2021
Brady W. VERIFIED CUSTOMER
Will do!
7/6/2021
James W. VERIFIED CUSTOMER
Pete was a gentleman and knowledgeable about his job. Thank you. Old Mister Wilson.
7/6/2021
PATRICK C. VERIFIED CUSTOMER
I was pleased; Mr. Walker said I might have to wait 6-7 hours and my truck was ready in 4.5 hours. PATRICK C
7/6/2021
Alex K. VERIFIED CUSTOMER
Great service
7/6/2021
ROBERT G. VERIFIED CUSTOMER
Pete was awesome! Fast and professional! Great service!
7/5/2021
Charles W. VERIFIED CUSTOMER
Bob is the best. Always professional and thorough.
7/5/2021
Margaret O. VERIFIED CUSTOMER
Bob is the best Service Manager!
7/5/2021
GIDEON Y. VERIFIED CUSTOMER
Service advisor Chris Walker allegedly called the number he read to me, but instead called a different number still claiming to have called me. I did not know when my vehicle was ready to be picked up from my appointment until I had to call him.
7/4/2021
Joel H. VERIFIED CUSTOMER
I’m satisfied with the service Grapevine Ford provided but not with Ford Company.