Chris was very professional and helpful. Very friendly and engaging and most helpful. A good asset.
6/2/2022
John G. VERIFIED CUSTOMER
As usual Jody was friendly and helpful. I was very pleased with my service experience.
6/1/2022
COLE S. VERIFIED CUSTOMER
Great job!
6/1/2022
KATHRYN R. VERIFIED CUSTOMER
Excellent customer service. Thanks.
6/1/2022
AAMIE F. VERIFIED CUSTOMER
When making the appointment they were going to come pick it up then I received an email stating my appointment was changed to drop off. I called and they said it would only take an hour and they’d clean it.
Four hours later it was done and not cleaned. I’m a new Lincoln owner and I’m use to Lexus amazing customer service. I was very disappointed.
6/1/2022
**** K. VERIFIED CUSTOMER
Love Heath - he always provides great customer service!
6/1/2022
D&J Plumbing. VERIFIED CUSTOMER
I was told 1 1/2 hrs for a oil change. After 2 hrs I ask how much longer. They said there was a recall but they did not have the parts. For business it should not take that long. That is hard for them to wait that long. They loss money cause they are not working.
6/1/2022
Kelvin K. VERIFIED CUSTOMER
Jody has been very helpful throughout the process. She has stayed in top of getting the work done to my vehicle. Unfortunately, parts that I need are on back order, which is inconvenient. But at least Jody has kept me informed of that and whenever the part comes in.
6/1/2022
JIM S. VERIFIED CUSTOMER
Very good service and follow up.
5/31/2022
Greg F. VERIFIED CUSTOMER
Thank you Pete for wonderful service
5/31/2022
Kathryn K. VERIFIED CUSTOMER
Alfredo clear and concise. He was personable and a real asset to Grapevine Ford.
5/31/2022
Al Z. VERIFIED CUSTOMER
Great job, quick and easy!
5/30/2022
Don E. VERIFIED CUSTOMER
Very, accommodating. Not sure the recall items were taken care of.
5/30/2022
Clint S. VERIFIED CUSTOMER
Zach did a great job
5/29/2022
John W. VERIFIED CUSTOMER
Jody was great! Excellent communication.
5/29/2022
JEFF M. VERIFIED CUSTOMER
NA
5/29/2022
CORY J. VERIFIED CUSTOMER
Pete always takes care of me … and my truck.
5/29/2022
Akiva D. VERIFIED CUSTOMER
Jody It was awesome and I will totally use only her if I have any problems questions or concerns about I'm taking care of my truck although it took a week and a 1/2 to look at it look at it as soon as it got in it got dand a goddamn fast and awesome technicians.
5/29/2022
Elizabeth H. VERIFIED CUSTOMER
Agent Alfredo zacarias is super professional and provides good customer service without rushing the process