Alfredo did a fantastic job. He was very professional and made me feel like a valued customer. He met me in the quick lane promptly at my appointment time. Alfredo answered all my questions regarding the services to be performed and made me feel comfortable leaving my vehicle in his care. He gave me a realistic estimate of the time it would take to complete the service and called me immediately when it was ready. I had a brake light that was out and had bulbs with me. Alfredo even took the time to help me quickly install my bulbs before I left. Now that’s customer service. Every service advisor should take notes on Alfredo’s approach. Job well done. I will definitely be back again. Thanks Alfredo.
7/4/2021
Cruz S. VERIFIED CUSTOMER
Chris was super helpful and very communicative throughout the process!
7/4/2021
Alexandru B. VERIFIED CUSTOMER
Grate guy,
did grate job
7/4/2021
Cathy G. VERIFIED CUSTOMER
Very nice and helpful
7/4/2021
Todd T. VERIFIED CUSTOMER
Tyler takes great care of me and my vehicle. I appreciate the ability to deal with the same person time after time getting my truck services.
7/4/2021
Arletta G. VERIFIED CUSTOMER
Pete is always attentive and so gracious. I never go anywhere else because I know what to expect at Grapevine Ford. Nothing but the best!
7/3/2021
Mike H. VERIFIED CUSTOMER
Excellent Service. I'm all ways treated with great care here. From 1 to 10 I say 20...Thanks. Pete was great! Michael Hart.
7/3/2021
John A. VERIFIED CUSTOMER
Man went above and beyond. Got me in and out the in less then an hour with my oil change Zaktec appointment and fixing my carfax.
7/3/2021
Susan C. VERIFIED CUSTOMER
Chris did a great job to meet my needs!
7/3/2021
Joell S. VERIFIED CUSTOMER
Alfredo was great, will definitely call him for my next service appointment.
7/3/2021
Judy W. VERIFIED CUSTOMER
Pete did an awesome job taking care of me and my car needs! I look forward to my next visit at Grapevine Ford
7/3/2021
Michael H. VERIFIED CUSTOMER
Ok. I would be more than happy to do a survey
7/3/2021
Stephen B. VERIFIED CUSTOMER
Alfredo again took good care of me with great customer service. Answered all my questions well. I highly recommend to my friends to come to this dealership for service because of his special attention to customers.
7/3/2021
SUSAN C. VERIFIED CUSTOMER
He is Always great
7/3/2021
SAMAR P. VERIFIED CUSTOMER
Dropped my truck off twice to get it fixed. They lost my keys the first time and said she will give me a detail for the mishap. But just washed it and gave it back
7/2/2021
DANIEL H. VERIFIED CUSTOMER
Fast service. Great communication. Thanks.
7/2/2021
Kevin M. VERIFIED CUSTOMER
Jason was great. Thank you
7/2/2021
Karen S. VERIFIED CUSTOMER
Darren is a one of a kind employee, you would be lucky to find another as dedicated as he is , but don’t give up, they are out there, you don’t have to settle for subpar performance. Keep hiring the Darren’s and you will continue to be successful.
7/2/2021
Patrick R. VERIFIED CUSTOMER
Tyler is a great service advisor. I know he’s going to take care of my vehicle. And I appreciate all he’s done.