I just want to reach out and say thank you to Jody for the excellent service she provided. She was very professional and communicated effectively when she learned the repair on my truck would not be ready in time for me to take it on a trip to see my sister graduate college. Upon identifying the issue, Jody gathered all the necessary information and parties to get me a rental vehicle to not miss a once in a lifetime experience. Jody was without a doubt one of the most respectful members of your staff i have dealt with to date and am looking forward to bringing my truck back, knowing it is in good hands. thank you to Jody for the excellent service.
5/20/2022
Michael S. VERIFIED CUSTOMER
Chris is great to work with. Very personable and knowledgeable.
5/20/2022
Vickie H. VERIFIED CUSTOMER
Very friendly and kept me well informed. I was comfortable and felt I could ask anything
5/20/2022
Kerry D. VERIFIED CUSTOMER
Daren is the utmost professional. Always providing excellent care and customer service. He deserves a bonus and a raise because he is such an excellent employee.
5/20/2022
Conficere Motorsport. VERIFIED CUSTOMER
Simple in and out. Thanks!
5/19/2022
Elliot H. VERIFIED CUSTOMER
I do tire rotation at Costco. I had a Costco sticker on my windshield noting rotation mileage. After the oil change service, I found out that you took it off. It is very rude. How dare you touch things in my car. I bought my Escape from Grapevine Ford and have been using them for maintenance since. But I will go to other places from now on. Hands off.
5/19/2022
Todd F. VERIFIED CUSTOMER
Lincoln was supposed to pick up our car for service at 730 am today. It is closing on 9am and no word. We are stuck here waiting till they show up.
5/19/2022
Wheels And. VERIFIED CUSTOMER
My appointment was for a recall and the part was never ordered
Made appointment 3 weeks earlier
5/19/2022
Will T. VERIFIED CUSTOMER
You guys did great as always.
5/19/2022
Art W. VERIFIED CUSTOMER
Great service and on schedule. Christopher was very courteous and kept me well informed of the inspection result and service options.
5/19/2022
DALLAS T. VERIFIED CUSTOMER
Aaron was great! Consistent updates.
5/19/2022
JOHN C. VERIFIED CUSTOMER
Pete was excellent & very informative with great customer skills plus a good sense of humor!
5/19/2022
Debbie S. VERIFIED CUSTOMER
Chris was helpful and professional. Got his card.
5/19/2022
George G. VERIFIED CUSTOMER
Yes, very satisfied. She’s was very helpful and kept me informed through the whole process. Got my vehicle in and out as quick as possible.
5/19/2022
Austin H. VERIFIED CUSTOMER
Thanks for your help Pete! Always going above and beyond
5/19/2022
Robert K. VERIFIED CUSTOMER
Pete is great and always provides great service!
5/19/2022
JEFF C. VERIFIED CUSTOMER
Great job!!
5/18/2022
STORMIE W. VERIFIED CUSTOMER
Awesome service !!! Kept me updated
5/18/2022
NATALIE A. VERIFIED CUSTOMER
Heath is very knowledgeable and patient. Your service department phone needs work.