Grapevine Ford Auto Repair Service Center

None adeitional

I just don't like the different quotes you from different ford dealers. I was quoted 175 at one dealer just to get a key made.then I got a 250 quote from another, and was charged 376 at Ford Grapevine.

Good job

In regards to my 2016 MKX- the reason for me bringing my car in after it was improbably towed was because I trusted Lincoln and I just knew they would be direct with me and give no bs. Unfortunately, now I feel differently. I came in for the estimate to get the car repaired. I did get my estimate, however further damage was discovered later down the line. The initial estimate was 1500+. I took the estimate to the towing company and they agreed to pay it. I brought the car in on March 15th to get the repairs started, that's when I received an email that further damage was discovered and it will cost me an additional 3700+ of repairs. At this point I've already signed liability away from the towing company with the understanding & trust that Lincoln tech or mechanic did their due diligence and I was completely in the clear. That was not the case. Bob and Stephen did explain to me that some if these items can surface later. That personally did not sit well with me, I was in tears at this point because I couldn't afford the repairs and my MKX is losing value. All of this lead to me trading my car in, my appraisal came in at 17k. I went from a 22k value to 17k. My payments went from a 300 range to 700 range, I still feel in my heart that could have been avoided. The MKX was my favorite car and I lost it behind negligence of the towing company and what I feel an oversight from the Lincoln mechanic. I don't blame Bob nor Stephen because they were not under the car, but I do Blame the mechanic who completed the first estimate. By this being an AWD vehicle and a Lincoln, there should have been more due diligence done knowing it was improperly towed vs just focusing on the obvious. To add salt to the wound, the rear axles was on back order with no ETA. No one could directly tell me if i could still drive the car or not. I assumed not since no one wanted to provide me with an affirmative answer. To be frank, I'm ticked off behind all of this and it has altered my trust overall. Someone could have advised to wait to sign anything because more damage could surface later, I didn't receive any advice of the sort. I also thought someone would assist in getting the appraisal a little higher, especially knowing the back story but no. Sandy in sales, I don't believe put much effort in talking to the appraiser either. This was a lesson learned for me but I do hope Lincoln learns from this experience as well. Overall no, I'm not satisfied with the mechanic who serviced my car because in the end I'm the one paying a higher car note and not the mechanic. Till this day, I do believe the mechanic dropped the ball when inspecting my vehicle. The only Reason I gave two stars was for the service Bob and Stephen gave. If it was based on the mechanic alone, it would have been zero stars.

Jody’s updates, honest repair information and assistance made for an amazing customer experience. Thank you!

Knowledgeable and not pushy

Pete always takes great care of my Raptor. Always a pleasure. I wish I could buy a new Raptor from Grapevine. There are too many dealerships that won’t sell over sticker. But, I will take it to grapevine for service because of Pete.

Communication was horrible. Can’t recall the number of phone calls it took to schedule an appointment. Calls diverted to an outside call center could not find the work order. Voicemail messages left with service writers were unanswered. I could not get an update on the service progress; the only way I could find out progress on my repair was to drive to the dealership. When I arrived the writer who took my work order had left for the day, and I was shuffled off to another writer who had no knowledge of the work completed. On an unrelated note the rental department was unable to commit to a reservation up front.

Jody did great work and communicated very well

The services was really good. However it should not take two hours to get oil changed and 10,000 mile service. Jiffy lube can do in 20 minutes or the service is free. Need to turn the vehicles quicker.

Heath has always been so helpful and professional and I feel he has my best interest in a my car servicing needs.

Alfredo took very good care of me and my truck. I will be back.

Good service…

Bob kept me well informed. He brought me my vehicle when driver not available. Job well done

5 stars. Wonderful service

Absolutely fabulous service!

Fantastic Employee. The best of the best.

I informed my rep that my steering wheel has play. When I google the issue, it seems like it is an easy problem to fix for any vehicle. I was told however that I just have to live with having to steer the car when driving in a straight line. For a $68,000 truck, I feel this is not reasonable.

None. Tyler delivered outstanding service During my visit to the dealership.

Aaron is the best