Alfredo is very friendly and showed genuine interest in helping me and my truck.
3/5/2022
DENNIS F. VERIFIED CUSTOMER
My adviser was perfect!
3/5/2022
SETH O. VERIFIED CUSTOMER
Tyler was amazing. I really couldn’t ask for any better if I tried. The recall was annoying but Tyler made the process smooth and I was notified throughout the repair. Car came back better than I had it. Y’all need more service advisors like him. Thanks again Tyler!!
3/5/2022
Greg V. VERIFIED CUSTOMER
Chris was awesome. I had a nail in a tire and told Chris about it and the tech didn’t see it. The vehicle came out and then I had to point it out. Lastly, you didn’t have tires for an F150.
3/5/2022
Harlan W. VERIFIED CUSTOMER
Chris was very customer service attentive accommodating my vehicle requests. Thank you Chris!
3/5/2022
Barbara R. VERIFIED CUSTOMER
Great service, Daryn great help
3/5/2022
Stacie S. VERIFIED CUSTOMER
Heath is great!
3/4/2022
FRANKIE L. VERIFIED CUSTOMER
Heath is great
3/4/2022
ROBERT E. VERIFIED CUSTOMER
Our advisor could not have been nicer. The issue is, when the appointment was made, we told them we wanted an oil change, tires rotated and the plus on the back bumper replaced. We even asked if that needed an appointment. We were told, no that can be done at the same time. It did not go that way! That’s very disappointing and the wait was just over 2 hours. Seems like the employees need to be properly trained to give out information. We love our truck and our salesperson, Bill Belt, but will most likely not be back with this service disappointment. We brought it back last year with an also disappointing experience.
3/3/2022
PATRICK R. VERIFIED CUSTOMER
My service was completed very quickly and was very professional.
3/3/2022
GREGORY M. VERIFIED CUSTOMER
Excellent Customer service by Daren Hayden... Best in class service.
3/3/2022
Thomas N. VERIFIED CUSTOMER
Pete took great care of us.
3/3/2022
Ilse B. VERIFIED CUSTOMER
Jody was won
3/3/2022
STEVEN B. VERIFIED CUSTOMER
Jodi was great to work with. Very professional and pleasant. She called the Shop Manager up because I had a question about my catalytic converter and he showed up in less than a minute. Kept my truck an extra day because I was out of town, and she did it with a smile. I look forward to working with Jodi and Grapevine Ford again in the future.
3/3/2022
Sharon S. VERIFIED CUSTOMER
Heath and the gentleman that greeted me when I drove in provided exceptional customer service.
3/3/2022
Kyle W. VERIFIED CUSTOMER
Great job and good communication!
3/3/2022
KIM W. VERIFIED CUSTOMER
Just needed an oil change and check up. As usual, your folks were responsive, polite and had a sense of humor.
Kim…
3/3/2022
CHERYL M. VERIFIED CUSTOMER
I count on the excellent service from Alfredo. He is my go to guy when it comes to my car. He is always available to answer my questions. I am a Ford driver for over 20 years.
3/2/2022
DOUG H. VERIFIED CUSTOMER
Jody was great. Very good communication !!
Thank you
3/2/2022
ERIC G. VERIFIED CUSTOMER
Heath is good about follow up. I appreciate that very much.