Chris was awesome! Took care of the batteries getting changed out quickly and gave great feedback on pricing and warranties. Will be sure to give him and Grapevine 5 stars on Ford survey as well.
2/18/2022
Zaneta M. VERIFIED CUSTOMER
Tyler did exactly what he said he would do to fix our car and getting a rental for us. Tyler is the most friendly and goes beyond his duty to make sure we are satisfied. Thank you Tyler
2/18/2022
Nancy H. VERIFIED CUSTOMER
Pete took excellent care of me and my Edge! My ZakTec application was completed in less than two hours. It looked like a brand new car after the application. I also noticed that they went the extra mile and vacuumed out my floor mats! Pete and his team went above and beyond for me. I greatly appreciate his attention to details. Excellent customer service!
2/17/2022
JAMES A. VERIFIED CUSTOMER
I love Proshell!
2/17/2022
Donald P. VERIFIED CUSTOMER
Tyler knocked it out of the park. Very good at communicating throughout the process.
2/17/2022
Scott T. VERIFIED CUSTOMER
It had to do w parts and James Ashley. Are brand new raptor was promised to be done in two days and it was a whole week. It was supposed to be done on a Friday and they kept giving us to go around. Finally James got on the phone with Crawford and said only three of the new tires that we ordered are good and that the other one was not and they had ordered it. Another part was not done. The whole week it was there we got no updates. It was extremely frustrating needless to say Crawford made it right and we got the vehicle the next day. So far it is not been a great experience having bought a brand new vehicle there and having two teenagers that are going to be driving soon and looking for cars for them as well. We have not been happy with the service and experience so far.
2/17/2022
DALLAS R. VERIFIED CUSTOMER
Tyler treated me right.
2/17/2022
Lori B. VERIFIED CUSTOMER
Tyler was able to get my vehicle serviced when the ‘check engine’ light came on without an appointment.
2/17/2022
Laura S. VERIFIED CUSTOMER
Pete did a fantastic job today and could not be happier with the overall customer service of Grapevine Ford
2/17/2022
Jack B. VERIFIED CUSTOMER
Excellent service, great people, clean shop. All around great experience, will come back in future for lube and pm services
2/17/2022
WILLIAMS M. VERIFIED CUSTOMER
Bob was excellent! Great customer service. Could not be more satisfied with the service I received from the work done on my actual vehicle as well as the interaction I had with Bob and Staff. Very very pleased
2/17/2022
Dennis S. VERIFIED CUSTOMER
Service is getting better!
2/17/2022
James S. VERIFIED CUSTOMER
We just want to commend Heath for always providing excellent customer service. The issue we continue to have is not being able to get our car in for service timely because there's no loaner it's always a month out. Being a Black Label customer we should not have to wait that long. We feel we arent getting the full benefit of being a Black Label customer. The Aviator is a very nice looking car but it has so much recalls for a luxury vehicle it spends alot of time at the shop.
2/16/2022
YOLANDA B. VERIFIED CUSTOMER
I was extremely satisfied by the service I received.
2/16/2022
Steve E. VERIFIED CUSTOMER
Alfredo is great to work with!!
2/16/2022
Shawn C. VERIFIED CUSTOMER
Always a pleasure working with Pete. Been working with him for years. It’s why I keep coming back!
2/16/2022
Aniket M. VERIFIED CUSTOMER
Tyler was excellent and I am very satisfied with the overall experience.
2/16/2022
Brian B. VERIFIED CUSTOMER
Pete is AWESOME
2/16/2022
Scott P. VERIFIED CUSTOMER
Pete is awesome. I haven’t had maps working in over 1 year and he noticed SIM card was not fully inserted. He pushed it all the way in and bingo, started working again. He always goes above and beyond!