He did an awesome job getting additional work taken care of on time
4/4/2019
John A. VERIFIED CUSTOMER
Andrew was very helpful and professional today. I will definitely recommend others to go to Grapevine Ford for service.
4/4/2019
Jordan H. VERIFIED CUSTOMER
Pete was great. Will definitely book with Pete for future maintenance on my vehicle
4/4/2019
Karla F. VERIFIED CUSTOMER
Very nice service adviser
Work was done in timely manner
4/4/2019
Iesha L. VERIFIED CUSTOMER
Bryan was awesome
4/4/2019
Pragal K. VERIFIED CUSTOMER
Absolutely unhappy and hectic visit, came here to get my car inspected, did the diagnostic and got quoted 1100 for a tune up, they said it’s a exaust leak and when I declined the service, I see there’s a screw missing , when I left the dealership the car started to loose power drastically, I thought dealership take care of their customer but no , tried to rip me off, took it to the nearest exaust shop and got the screw in for less than 50$, car works great now.
I WILL TELL EVERYONE I KNOW NOT TO VISIT GRAPEVINE FORD.
PS: Grand Prairie ford was pretty nice and helpful compared to them .
4/4/2019
Mark M. VERIFIED CUSTOMER
Andrew is far and away the most friendly and competent Service Advisor that I have encountered at Grapevine Ford. He explained everything clearly, kept me updated throughout the appointment, and made me feel welcome.
Thanks, Andrew!
4/3/2019
Vandra N. VERIFIED CUSTOMER
Mrs. Bridgette took great care of my car. The entire service team was professional and wore warming smiles.
4/3/2019
Vinny P. VERIFIED CUSTOMER
Jason was his usual good agent, Why no auto wash?
4/3/2019
Judy G. VERIFIED CUSTOMER
Been a customer since the closing of Payton-Wright, passing 5-Star, and others, choosing to drive from 35W & N Tarrant Pkwy for Grapevine Ford. Andrew exhibited that quality service we have come to expect and received at Grapevine Ford.
4/3/2019
Donna B. VERIFIED CUSTOMER
Eddie and the dealership as a whole, provided the best service I have ever experienced. And I'm 60...thx
4/3/2019
Aixalis B. VERIFIED CUSTOMER
Bridget and the team were just awesome! Extremely helpful, answeed all my questions and were honest. I had a very positive experience!
4/3/2019
Robrt B. VERIFIED CUSTOMER
Jody could not have been more gracious and helpful.she went out if her way to help me with a problem created at another dealership. She restored my faith in ford motor company
Y
4/3/2019
June O. VERIFIED CUSTOMER
I have complete confidence in Grapevine Ford. You have earned that trust over the past four years. Pete Roshell met me this morning asked for all my concerns and instructions regarding my Vehicle. Then I left for the day in a field trip with my senior adult group from church Later he called me with one concern about my vehicle, and asked my instructions. It was an item that I knew had not been done since I have owned it and i knew was something I wanted to be done. When I picked my car up everything had been done to my satisfaction and I was delighted to get back into my nice clean car confident that not only did it look nice, but it was in the best possible mechanical condition! I thank you all so much for what you do for me.
Sincerely,
June O
4/3/2019
Scott M. VERIFIED CUSTOMER
Pete delivered one word: Excellence.
As the CEO of a CyberSecurity Managed Services Company... I know excellent service when I receive it. Pete was very good at the communication piece-- letting me know at every stage the status of my vehicle.
Then he went the extra mile to make sure that he told me goodbye and saw me to my vehicle. Excellence from greeting to goodbye. Management Material!
4/3/2019
John D. VERIFIED CUSTOMER
Laura Benavides was polite and professional after I showed up in my pickup without an appointment and requested a recall fix. She handled it perfectly and had my truck and I fixed up in short time. She even offered a free car wash that I refused because I was in a hurry to get to work. Top notch service. I have two Fords in my driveway for a reason, makes me proud to know that Laura Benavides represent the brand so well.
4/3/2019
Henry M. VERIFIED CUSTOMER
He is great at what he does is always helpful and courteous
4/3/2019
Amanda A. VERIFIED CUSTOMER
Laura took over my service after a scheduling mishap and was a great communicator throughout the process!
4/3/2019
BRYANT R. VERIFIED CUSTOMER
Bridget is amazing!! I came to Grapevine Lincoln as a disgruntled customer of David McDavid Lincoln. Bridget has restored my faith in Lincoln. She exemplifies the true meaning of customer service and appreciation.
4/2/2019
STEVE S. VERIFIED CUSTOMER
He was very helpful and did his best to get the process started