Aaron is great to work with - makes process easy and transparent. He is an asset for Grapevine Ford.
Thanks Greg
3/30/2019
PHILLIP J. VERIFIED CUSTOMER
Very satisfied with the quality of all the work done to my truck - this trip was no exception - special thanks to Aaron my service advisor for kindly staying during his lunch hour making it possible for me to get my truck in the fastest time possible. I really appreciated him doing that - great customer service !
3/30/2019
Tom W. VERIFIED CUSTOMER
Eddie knocked it out of the park.
Eddie is now my go to service advisor.
3/30/2019
Donald Q. VERIFIED CUSTOMER
Quick service. Seemed very organized and courteous. Had my vehicle within justa couple of hours. Thanks
3/30/2019
Edward J. VERIFIED CUSTOMER
Sad to here Lauren will no longer be a service advisor at you dealership
3/30/2019
Ross D. VERIFIED CUSTOMER
I’m always glad when I get Pete. He’s very courteous, thoughtful and appears to really enjoy interacting with customers
3/30/2019
Kirk G. VERIFIED CUSTOMER
The commitment and service that I received from my service agent Alfonso Zacarias always makes me want to come back sooner.
3/30/2019
Cedric D. VERIFIED CUSTOMER
Good,quick and quality service.
3/30/2019
Kay C. VERIFIED CUSTOMER
Jodie kept me informed along the way.
I only wish I had known I was low on Freon. I
turned the air on and warm air came out at 68
3/30/2019
Marcos C. VERIFIED CUSTOMER
Pete was extremely professional and helpful! Awesome job!
3/30/2019
Melton B. VERIFIED CUSTOMER
Great service! I had a check engine light on he worked it in to see what the problem was. He got that done super fast and let me what was wrong no pressure to get it done today I he got me scheduled for the for next Friday. Then on to the oil change he kept me informed each step of the process. Once again Andrew and Grapevine Ford came thru with great service. As I have said in the past you pay for what you get. You have Ford let Ford take care of it. Thanks for outstanding service once again.
3/30/2019
MARK H. VERIFIED CUSTOMER
Bob is what every service advisor should be, greatest service advisor at a ford dealership, I have seen in 20 years
3/30/2019
Eric C. VERIFIED CUSTOMER
Alfredo did a great job. He made sure everything was going smoothly and that I didn’t have have anymore needs before the service was over.
3/30/2019
AIMEE G. VERIFIED CUSTOMER
Made an appt for 1pm online, drove up at 1:08, no Eddie in sight, stood outside for 15 minutes waiting while several people looked for him, a lady came out & took my order, checked me in and said it would be 60-90 minutes and I confirmed that was normal when I had appt, she said they were busy. I received a text at 2:35 stating my car was ready, I went out, no one around, no car, stood for a while, asked if I was supposed to go to cashier first, so I did, paid, went back out saw my car in long line to be washed, went back in, never seeing Eddie, waited about 10 more minutes, came back out, by now it is 10 after 3, asked someone if they could possibly find my car. He drove it up unwashed, I was told because my rearview mirror had tape wrapped several times around it, they wouldn't take the chance when I clearly said I wash it all the time & it's been like that over a year. Not happy, then I get a call from Eddie about 15 minutes later which I didnt answer as unknown caller, I had major maintenance needs and he needed to discuss.....I would have liked to at least meet him, I NEVER DPOKE TO A SINGLE SERVICE REP. I was there over 2 hours. You lost my business.
3/30/2019
John W. VERIFIED CUSTOMER
Pete is the best. He was so helpful and knowledgeable.
3/30/2019
Johnathan Y. VERIFIED CUSTOMER
Excellent service and communication with me. Will happily return for service with Robert
3/30/2019
Peggy M. VERIFIED CUSTOMER
Every one was great. No waiting time to drop off or pick up my vehicles
3/30/2019
Sonein N. VERIFIED CUSTOMER
Still completely frustrated that I have a brand new vehicle with an outdated navigation system. Speed limits that have been changed for 3+ years are wrong on the navigation system and stores that have been around for 5 years can not be found by the system. I’ve called Lincoln and they said the dealership would take care of it then I was told that there are no updates to the system.