exemplary service. Kept me up on the entire process and quick to answer my questions.
3/20/2019
Joe T. VERIFIED CUSTOMER
Great job Friendly people
3/20/2019
Robert M. VERIFIED CUSTOMER
Always great service from the Alfredo.
Thanks
Robert
3/20/2019
Sal C. VERIFIED CUSTOMER
I purchased my vehicle in Lewisville (Five Star) however, Grapevine Ford is the dealership of choice for maintenance on my 2018 Mustang. It was my first time at Grapevine Ford and Lauren was very attentive and made sure all was taken care of. Thanks for providing excellent customer service!
3/20/2019
Shawn H. VERIFIED CUSTOMER
The car would not start after being paid and picked up after service. It is still at the dealership. Jody has been helpful, professional, and courteous, but the car is not fixed and the transaction is not yet complete even though it has been paid in full.
3/20/2019
Claudette J. VERIFIED CUSTOMER
Quick and very informative throughout the process!
3/20/2019
Kathy W. VERIFIED CUSTOMER
Jody was super understanding with the delay the parts department had and helping me deal with it. The part needed was in stock at the end of last week and I think since I had made my appt for Monday morning, the parts Dept should have pulled it aside with my name on it. Jody did assure me that the new part would be there and installed on Tuesday morning. She even went to bat for me on $69 charge which I consider silly as I bought my truck there and service it there.
3/20/2019
Bobbie P. VERIFIED CUSTOMER
Thanks for a great job
3/20/2019
Scott F. VERIFIED CUSTOMER
Pete was awesome as usual.
Got me in and took care of my issues promptly and professionally.
3/20/2019
WAYNE L. VERIFIED CUSTOMER
Outstanding service by the your rep Michael. Got me checked in and driving out of the lot in less than an hour and a half. Outstanding!
3/20/2019
Janet C. VERIFIED CUSTOMER
He is amazing. I will always buy fords.
Best service.
3/20/2019
Debbie B. VERIFIED CUSTOMER
Lauren left early before my car was done but the man who was in the service department helped me out a lot by finding out why it took so long and to let me know my tire was being repaired. Thank you
3/20/2019
Tracy T. VERIFIED CUSTOMER
It took 11 days to fix the fuel door without a rental. Way to long considering I set up an appointment nearly a month in advance
3/20/2019
Tim P. VERIFIED CUSTOMER
Jody was very helpful.
3/20/2019
Scott F. VERIFIED CUSTOMER
My vehicle is under someone else’s name in your system. Even the maintenance papers were sent via email to wrong person then to me BUT with other persons name / address
3/20/2019
CHRISTOPHER R. VERIFIED CUSTOMER
I’ve been working with Daren for over ten years.
He is the epitome of great customer service.
3/19/2019
Mark S. VERIFIED CUSTOMER
Alfredo got everything done quickly for me. I appreciate his service.
Thank you,
Mark S
3/19/2019
John B. VERIFIED CUSTOMER
Bridget as always was great to work with and took care of us