My Zaktek protection was the worst I have ever experienced since getting it done
3/16/2019
JAMES O. VERIFIED CUSTOMER
Lauren did an awesome job on our Expedition today. I could not be happier with her service!
3/16/2019
John P. VERIFIED CUSTOMER
Great service!
3/16/2019
David R. VERIFIED CUSTOMER
Excellent
3/16/2019
Cullen M. VERIFIED CUSTOMER
Good job
3/16/2019
John L. VERIFIED CUSTOMER
The service was exceptional
3/15/2019
Stewart G. VERIFIED CUSTOMER
Very thing went great.
3/15/2019
Anthony C. VERIFIED CUSTOMER
Alfredo is absolutely one of your best service advisors. Anytime I bring my car in for repair or maintenance, he is extremely efficient in getting my car fixed and communicates information from the service techs promptly and ensures my repairs are completed timely to get my vehicle back to me as quickly as possible. In the event repairs will be longer than expected he arranges for a rental car. That is extremely convenient and greatly appreciated. You’re lucky to have such a dedicated employee who consistently provides outstanding customer service.
3/15/2019
French W. VERIFIED CUSTOMER
Thank you for being so fast
3/15/2019
Johnny C. VERIFIED CUSTOMER
Completely satisfied, THANK YOU.
3/15/2019
CHRIS F. VERIFIED CUSTOMER
Daren always takes care of me
3/15/2019
Randy J. VERIFIED CUSTOMER
Mr. Roswell was very professional and courteous and is a great asset to your company.
3/15/2019
Alyssa H. VERIFIED CUSTOMER
Andrew was absolutely wonderful! From the moment we arrived, he was so attentive and made sure we knew exactly what was going on and the timeline of everything. He was so good at explaining the process, answering any questions, and making sure we were taken care of during our whole time there at the dealership. Thank you Andrew for everything! You truly made our experience wonderful.
3/15/2019
Ross D. VERIFIED CUSTOMER
Pete’s the best, a real customer advocate.
3/15/2019
John D. VERIFIED CUSTOMER
$600 to replace a purge valve is crazy. It’s a $50 part that takes 5 minutes to replace. $800 for a tune up is crazy too. Luckily I know enough about cars to know when I’m being taken advantage of. It’s sad to think people that don’t know any better are taken advantage of like this. I am a die hard Ford fan and it’s all I’ve ever owned. I wish I could say the same about Ford Service.
3/15/2019
Michael H. VERIFIED CUSTOMER
Very pleased with the service! Great job and I’ll come back.
3/15/2019
Andrew G. VERIFIED CUSTOMER
Slow, deceitful, and overcharged. Save your gas and money and drive to another Ford dealership.
It took 7 hrs to fix a recall and do an oil change when it was supposed to take 3-4 hours. Didn’t even get the car washed.
I made an appointment at 11:30am and dropped the car off to Eddie. We needed a recall fixed and oil changed.
Eddie recommend an oil booster which he said was $21 we got but charged twice that amount ($45). Eddie said it would be ready in 3-4 hours.
We didn’t get a call until 5:30 saying that the car will be ready at 6:10 and he was leaving at 6pm.
So we got there at 5:50pm and Eddie wasn’t there and the car wasn’t even close to being ready. It was still in the workshop.
We waited until 6:40 and the car was finally ready, but wasn’t washed and the inside smelled like oil. Also the recall wasn’t documented so we had to wait longer.
We don’t even know if they fixed the recall properly.
It took 7 hrs to fix a recall and do an over priced oil change.
3/15/2019
Nicholas R. VERIFIED CUSTOMER
No issues
3/15/2019
Scott D. VERIFIED CUSTOMER
Jody communicated great throughout the whole process. Top notch.