Roger was professional with a great attitude. He played a big part in getting my car completed in one day! Thanks.
3/14/2019
CINDY O. VERIFIED CUSTOMER
Michael was great! Thank you!
3/14/2019
Caray S. VERIFIED CUSTOMER
Was expecting a one day turn around on determining issue with my daughters car. Everyone felt it was in relation to recall issue that would more than likely only require a computer upgrade. When we didn’t hear anything we called and were told it would take two more days just to get the car in line to see what needs to be done. Ya not happy
3/14/2019
EDWARD J. VERIFIED CUSTOMER
I always ask for Lauren. I like her brand of customer service
3/14/2019
Randy B. VERIFIED CUSTOMER
Lauren was great. Always great service with her.
3/14/2019
Ray N. VERIFIED CUSTOMER
Bob is always great to work with. He updates me on the progress of repairs and always available when I need him.
3/14/2019
David M. VERIFIED CUSTOMER
There was an issue with the schedule for my service. His did his best to get it taken care of and get us in and out as quickly as possible.
3/14/2019
Jeff R. VERIFIED CUSTOMER
Have sent three emails regarding the diagnosis of my gears, and have not received a response
3/14/2019
Lawrence T. VERIFIED CUSTOMER
Lauren Bell is probably the most professional, attention to detail and customer friendly individuals I have ever worked with. If Lauren leaves Grapevine Ford I will need to find a new auto service department to use. She is who I trust and why I come back. Lawrence T
3/14/2019
Brandon S. VERIFIED CUSTOMER
After 2 hours of waiting for oil change and tire rotation, the second purpose of my visit which was to have a tpms error fixed was still there upon my departure. The bill for service was incorrect and had to be fixed which took an additional 20 minutes. The service staff at the counter and Michael were very friendly and professional, but experience was disappointing
3/14/2019
Mike M. VERIFIED CUSTOMER
No attention to detail. Truck jack was left loose behind seat and rattles all the way home. Car wash broken. Took 1.5 hours.
3/14/2019
James B. VERIFIED CUSTOMER
It would have been a much better experience if I had been kept aware of the progress of what and how long it would take for the work to be completed. I had to go to Mr. Sauceda for information.
3/14/2019
JAMES M. VERIFIED CUSTOMER
Eddie was very helpful!!!!!
3/14/2019
ROBERT H. VERIFIED CUSTOMER
Good job
3/13/2019
Larry K. VERIFIED CUSTOMER
Thank you very much for your help great job...
3/13/2019
JIM R. VERIFIED CUSTOMER
Timely completion of all work.
Excellent electronic communication of work progress thru the day.
Interaction of all Grapevine Ford personnel was prompt, cordial, and helpful including service, car rental, and invoicing.
3/13/2019
Kandi S. VERIFIED CUSTOMER
Jason was very helpful and extremely courteous. He went above and beyond to take care of me and my vehicle today. Thanks Jason!!!
3/13/2019
Paul M. VERIFIED CUSTOMER
Lauren is outstanding.
3/13/2019
Ruben P. VERIFIED CUSTOMER
We are so thankful for the service we received! Bob was amazing and helped us get back on the road to Houston after having car trouble on our way home. We are so appreciative for his kindness and for the quality of the repairs!
3/13/2019
Bob S. VERIFIED CUSTOMER
My truck was taken in late and was done before he said it would be done. This is great a phone call was made and I was close by and was able to pick up the truck. This is the third time Pete has service my vehicle and I am very happy with the service I am receiving from Grapevine Ford