The team at Grapevine Ford was fine. I’m very disappointed with the Ford product that I purchased since there is a known issue in the 2016 through 2019 Ford escapes with their FM ID displays in the car. I should’ve been told before purchasing the car that there was a problem as such with that particular display. This is no documented with my vehicle on your service records and should anything happen to that display I expected to be replaced immediately for free thank you Regardless of whether the status of my car is under warranty or not it should be replaced. The Ford escape is a very nice vehicle however if I would’ve been told about this issue I would’ve made an effort to get another vehicle that doesn’t have this issue.
3/11/2019
Mike B. VERIFIED CUSTOMER
Jason did a great job!
3/11/2019
Felipe G. VERIFIED CUSTOMER
Jody McPhail was great
3/10/2019
SANJAY S. VERIFIED CUSTOMER
I’m still checking the car if the issue has been resolved properly.
3/10/2019
Barbara G. VERIFIED CUSTOMER
I appreciate Johnny’s efficiency and courtesy. He is an asset to your service team.
3/10/2019
Tony E. VERIFIED CUSTOMER
We like working with Bob.
3/10/2019
Alex E. VERIFIED CUSTOMER
Aaron had excellent customer service!
3/10/2019
Mack C. VERIFIED CUSTOMER
Jason is great. That being said, I had an appointment at 12:30 and it took 3.2 hours
3/10/2019
Stacy H. VERIFIED CUSTOMER
Andrew is awesome! Keeps me in the loop the entire time the car is in for service!
3/10/2019
Jarrine W. VERIFIED CUSTOMER
Above beyond excellent customer service
3/10/2019
Jan R. VERIFIED CUSTOMER
****-****-xxxx
3/9/2019
Dwayne G. VERIFIED CUSTOMER
Aaron did a great job and kept me updated on all the costs and repair progress.
3/9/2019
Johnny C. VERIFIED CUSTOMER
Very consistent quality service, thanks!!!
3/9/2019
ALBERT M. VERIFIED CUSTOMER
Alfredo was professional and courteous. Great experience. Definitely will return for service of my explorer.
3/9/2019
STANLEY F. VERIFIED CUSTOMER
Kept me informed on progress of my vehicle.
3/9/2019
CYNTHIA W. VERIFIED CUSTOMER
Great communication
3/9/2019
Eric D. VERIFIED CUSTOMER
I always receive good service at this location.
3/9/2019
Juli L. VERIFIED CUSTOMER
The entire staff in the Service Department at Grapevine Ford is outstanding. My experience with Jason places him at the top of the heap.
3/9/2019
Brent W. VERIFIED CUSTOMER
Darrin is the best. I have trusted my truck to him for 8 years. Never an issue.
3/9/2019
Donald B. VERIFIED CUSTOMER
Wonderful experience
Love being pampered AFTER I bought the car!
Top notch folks