Bryan was awesome and always provides great service and fast communication. He is the sole reason i come to Grapevine Ford for service.
3/6/2019
James M. VERIFIED CUSTOMER
Thank you! James M
3/5/2019
Jason B. VERIFIED CUSTOMER
Bob was great! Very knowledgeable and helpful! Awesome experience
3/5/2019
Robert M. VERIFIED CUSTOMER
Dependable
3/5/2019
Michael I. VERIFIED CUSTOMER
They did a great job in getting my vehicle ready.
3/5/2019
Melissa M. VERIFIED CUSTOMER
He got my car in and out promptly! I never went in, my paperwork was in the car and I was ready to go! Thank you so much! Wonderful experience!
3/5/2019
Clay M. VERIFIED CUSTOMER
There is known safety issue with the faulty lead frame that I’m left to hope doesn’t malfunction for the 5th time.. I have 4 year old twins children that I pray are safe and can only hope that the next time it triggers a error message I’m close by the ford dealership and not in a accident due to a malfunctioning part that ford is aware of. My last feedback to Grapevine ford went unanswered and when I bought it back up a few weeks ago it was acknowledged so it was read but never followed up.. These surveys only get attention if the are positive? I’m extremely disappointed in Ford for not repairing a part that has had a factory extended warranty on. Probably take some massive class action suit from a f150 locking up at 70 mph in front of a school bus or something.. I’ve owned this truck since new and will be shopping for a new one soon - never have I thought of buying anything but a f150 until now. Hope my last experiences have been 1 offs and that ford steps up and stands behind the name. Thanks for listening- Clay M
3/5/2019
James E. VERIFIED CUSTOMER
Pete was very helpful both getting me in and out quickly and addressing my concerns.
Thank you Pete A+++++
3/5/2019
MARY C. VERIFIED CUSTOMER
The staff is professional and friendly. They are efficient and explain prices for the completed work. The car is awesome and driving great since the service date. Jason was very supportive and accommodating about the service appointment time and day.
3/5/2019
CLAIR B. VERIFIED CUSTOMER
I used the app to schedule an appointment and the person who was assigned to me was not there. Luckily Pete Rochelle honored my appointment.
3/5/2019
NATE M. VERIFIED CUSTOMER
Awesome. Service.
3/5/2019
Cara S. VERIFIED CUSTOMER
Eddie did a fantastic job
3/5/2019
Steven G. VERIFIED CUSTOMER
Andrew was super nice and up front with everything. I will ask for him the next time I bring my truck in.
3/5/2019
Ruth O. VERIFIED CUSTOMER
Bryan was very attentive and helpful. He made sure he informed me on everything he was doing and made sure I had no more questions. He was very thorough. He also helped tremendously with getting a shuttle and was right on top of communication. Thank you, Bryan, for a job well done!
3/5/2019
Brandon Y. VERIFIED CUSTOMER
2/5 stars. The service was average and Eddie did a great job keeping me up to date but the after math of the repairs were in adequate to say the least. I picked my car up and it now has more problems then when I dropped it off. Plus nobody with call me back about the issue even though I’ve left a message. I guess grapevine ford doesn’t care about there warranty customers
3/5/2019
SANDY M. VERIFIED CUSTOMER
Aaron is a blessing to us. It gives us time to discuss a situation with a car and then works to get the job done as reasonably as possible since we are on a fixed income. I have great confidence in him & the mechanics that work on our cars & recommend them to anyone o speak with. Sandy & Bill McDamiel
3/4/2019
Bryan B. VERIFIED CUSTOMER
Thank you Kevin Magee for always taking such wonderful care of us.
3/4/2019
Gary W. VERIFIED CUSTOMER
Bob continues to be the best service representative if your dealership and I appreciate working with him.