Service rep was in a bad mood. Argumentative about the appointment. Said I didn’t have one but I have it confirmed in a text. Took way too long for the service. My wife brought her car in at the same time for the same service. She finished an hour ahead of me. Different service rep. Mine was sitting in, though. I am completely disappointed in this experience.
3/4/2019
Efren S. VERIFIED CUSTOMER
Very friendly and helpful experience I had with everyone I encounter! Thank for all your help!
3/4/2019
Patricia H. VERIFIED CUSTOMER
Bob was very helpful and courteous. The epitome of professionalism. It was a pleasure to meet him.
3/4/2019
Keith K. VERIFIED CUSTOMER
Alfredo did an outstanding job of taking care of my car yesterday. I was very pleased with the service I received at the dealership. Keep up the great work and I look forward to doing business with you again soon.
3/4/2019
Chance C. VERIFIED CUSTOMER
Pete is always wonderful to deal with. He takes wonderful care of me every time I come in. He is so professional and a true asset for your company. It’s petes customer service that makes me willing to drive longer distances to this wonderful establishment. I have many dealers much closer but none provide the level of professionalism and service that Pete provides time and time again. Wonderful staff and facility.
3/4/2019
Mike A. VERIFIED CUSTOMER
When I got my vehicle report later in the day It had identified two issues that no one bothered to tell me about or offer to repair while I was there. I have never had a good experience with your service dept. seems like every time there is some issue. I actually can’t wait until my MPP plan is over so I never have to go there again.
3/4/2019
Jaci G. VERIFIED CUSTOMER
He was super friendly!
3/4/2019
Brian G. VERIFIED CUSTOMER
They broke my antenna running it through the car wash that I didn’t ask for. And the wash job was crap. I had to go pay $40.00 to fix what they did. Josh did agree to pay for the antenna. But what a inconvenience. I drove all the way from Mesquite for that. Never again.
I realize none of this was Jason’s fault. I think he could of offered to rewash the truck. But he didn’t.
3/4/2019
Dan A. VERIFIED CUSTOMER
Lauren Bell was professional and courteous! Well done! Thank you!
3/3/2019
Stacey O. VERIFIED CUSTOMER
Robert is the best service advisor ever!!! Awesome 5 stars. Does what he says always follows through. Always answers and calls back. What a concept!! Service. Above and beyond. Left Lincoln to come to ford just to have him
3/3/2019
Doug B. VERIFIED CUSTOMER
The work that was done is great and the truck is working ok
3/3/2019
David S. VERIFIED CUSTOMER
Car looked great after the Zaktek paint treatment.
3/3/2019
Richard H. VERIFIED CUSTOMER
As always, excellent customer service and a professional atmosphere. The staff exceeded all of my expectations, and executed every detail above and beyond my wildest dreams.
3/3/2019
Ronald A. VERIFIED CUSTOMER
Bridget listened to my problem and worked with the technician to
Find the cause of the tailgate problem and hopefully
Have taken care of a very serious defect.
3/3/2019
Charles W. VERIFIED CUSTOMER
Bob really took care of me. He was persistent in solving my problem. He is an asset to your company.
3/3/2019
Luke B. VERIFIED CUSTOMER
Aaron was awesome! Highly recommend this dealer for service!
3/3/2019
John G. VERIFIED CUSTOMER
All went well.
3/3/2019
Larry G. VERIFIED CUSTOMER
All involved were very attentive - female rep
Johnny and Lady service advisor.
3/3/2019
Marsha H. VERIFIED CUSTOMER
He did a great job in getting the best results for me and
keeping me informed. I was disappointed; however, that your company only offers loaner cars to those with newer models. Johnny was very helpful and did an excellent job! He was very knowledgable about my Lincoln.