Jeremy was very helpful and knowledgeable. He helped me with everything I needed.
3/1/2019
BARBARA N. VERIFIED CUSTOMER
Jeremy was very responsive and helpful. The job was well done
3/1/2019
Bobby O. VERIFIED CUSTOMER
No need to contact me, the time for that has passed. I called and asked to speak to a manager in the service department and received a return phone call from another service advisor posing as a manager. I got my truck back finally and will not be returning to Grapevine Ford ever again. I should have believed the other reviews of this dealership. Worst customer service ever. When people will not return your calls and a repair that was supposed to take “a few hours” turns into an ordeal where I have to leave a voice mail saying to have my car ready at 2:00 PM because I am picking it up four days later, well I just don’t need that.
3/1/2019
PHILIP R. VERIFIED CUSTOMER
Good service and very timely
3/1/2019
Darlene G. VERIFIED CUSTOMER
Bob handle my car request with complete professionalism he took the time to listen, understand my concerns and follow through everything professionally I appreciate him he is truly an asset to Grapevine Ford dealership and he is a very humble man I noticed as well ,thank you,thank you Bob everyone who took part in my vehicle maintenance service
3/1/2019
STEPHEN F. VERIFIED CUSTOMER
If it were not for Robert understanding customer service I would have never come back. He did a great job for me. My previous experiences trying to get my problem resolved were not pleasant.
3/1/2019
Steve H. VERIFIED CUSTOMER
we are so thankful we get to work with Robert. He makes our experience so much better. Thanks Grapevine Ford!!
3/1/2019
Jennifer M. VERIFIED CUSTOMER
Eddie and the service manager made sure to compensate me when they discovered the part I needed to repair my vehicle was actually not covered after I was originally told it was. They went over and above by comping my rental car and then charging me for half of what the actual cost of the part and labor would have been. As a single, working mom, I so appreciate their honesty and willingness to right a wrong. Thank you for the excellent customer service!
3/1/2019
Randell B. VERIFIED CUSTOMER
Outstanding job!!! Daren Hayden as always does an excellent job!!
3/1/2019
Nathan H. VERIFIED CUSTOMER
Great customer service from Michael. I asked him to ensure my car was well taken care of in terms of not running it through the car wash etc. I saw he placed specific “care and handling” notes on the ticket. As a car enthusiast I appreciate his attention to detail to ensure I was happy with the service and condition of my car upon return. I will continue to use Michael as my service advisor for all my car’s future needs.
3/1/2019
STEVE H. VERIFIED CUSTOMER
Aaron is very professional and did a great job.
3/1/2019
John G. VERIFIED CUSTOMER
Eddie kept me advised about the status of my repairs and made himself available to answer any questions! He did great and exceeded my expectations!
3/1/2019
CHARLES W. VERIFIED CUSTOMER
They recovered very well from the scheduling error.
When I scheduled for 10:00 I got an email confirming time etc. When I got there at 9:50 there was no info in the computer. Thirty minutes later we got the info into the computer. Then the good part started, they got right on it and I was done in about 30 min. I know they felt bad and rushed the install - and I appreciate that very much.
3/1/2019
Joseph T. VERIFIED CUSTOMER
Great customer interaction and service
3/1/2019
JOHNNY C. VERIFIED CUSTOMER
Eddie and everyone at Grapevine Ford are awesome.
3/1/2019
Heather C. VERIFIED CUSTOMER
I would not come back- broken promises and rude employee. Expensive services and frankly it’s lousy service. I was always given a loaner car if needed. At our previous dealership. Third strike and you’re out. Every time i have been other have been unhappy with the service as well. Too bad as we love our lincoln and will soon be in market for a new one.
3/1/2019
Dean M. VERIFIED CUSTOMER
Daren is a great help and always gets my car in for repairs quickly. I do wish Ford would fix the radio issue I've been having once and for all.
3/1/2019
Dean M. VERIFIED CUSTOMER
Daren is a great help and always gets my car in for repairs quickly. I do wish Ford would fix the radio issue I've been having once and for all.