Grapevine Ford Auto Repair Service Center

Pete greeted me with a friendly smile. He came and got me as soon as my car was ready. He moved my car to a more convenient location. He is a great guy!

Always top notch from Jeremy!

I was very pleased with the roadside assistance app and Kevin the mechanic that arrived to help me with my tire. However I was not please when I called the Ford Service department and was told at 3:45 that all advisors had gone for the day and couldn’t take my call just to set something up. When I purchased the car I was promised a rental any time I brought the car in for service. Amber told me they didn’t do that. This was one of the major reasons we went with Grapevine Ford because of the proximity of the dealership and service center. I then decided just to drive up to the dealership and speak to a manager. Patrick in sales was outstanding and took care of me right away and honored the agreement that we set up when I purchased the car. I knew the car could not be fixed that day. I just wanted to drop it off and get a loaner so I could get to work. Anthony a service advisor called me Monday and was very friendly and made me feel confident again in the service department. He made sure to communicate exactly what was going on with my car and when I could expect it to be done. He went above and beyond. When I was purchasing a car people were kind and friendly. I guess I just expected the same the first time Calling the service department the first time I needed them.

As always. Jeremy was awesome!! Thank you. I am a returning customer for several years now. Because of the service I keep coming back!

he was kind and professional an asset to the company

Very helpful. Got the job done.

2/26/19 I sent this yesterday but I sent it as a text so you guys are only receiving it now. He did finally call not to much longer after That request for comments were sent out to me . 2/25/19 God Where do I start??? •It would be nice if someone would Actually let me know if my truck has made it to the body shop yet??? and that you guys are working from the State Farm estimate that I emailed you and keeping in touch with and getting their approval from State Farm about any additional stuff that need to be addressed ??? I have ask this several times and still do not know what's up. • when I approved the 2.7 k of repairs last week I also followed up a email requesting that you see if there is anything that can be done to correct the out of speck 10" wheels paired with the pro comp lift kit that specificity states that the maxim wheel whith is 9 ". Not all but some of the repairs I'm paying you to do if fill the oversize wheels are the source of the failure. I asked for you to please respond to the email and you did not???? I hate to have to call the service manager there at grapevine Ford and it took serval days after repeated voice mails to finally get a hold of him and still have not heard back from him either after he said that he was going to look into the lift kit, wheels, & tires that I paid $5,000.00 bucks for you guy installed for me after buying the truck from you guys.

Lauren is always helpful. She listens to any concerns and gives prompt feedback on the status of my vehicle

Lauren is 5 of 5 stars awesome and treats me with the utmost customer service - my complaint is what I felt was damage as a result of warranty work on my back door but it wasn’t covered. Not sure where the result lies but the defect didn’t occur until the recall work was done. **** but I feel that Lauren did everything in her ability to get it covered, kept me informed, was on time and always pleasant. You all have been good to me and always treat me fair and well. Keep up the good service.

Pete is a rock star! He greets me while I’m waiting in line, thanks me for being there. And finds me in your awesome lounge! Love it!

Courteous staff

I am totally happy with the service I received today!

NO COMMENT

Good job!

Service employee Pete , did s great job with service and all questions I had

Jason is great. He communicates well and sets reasonable expectations. There did appear to be a problem between Jason and the rest of the service department in regards to getting the ‘13 Escape back to us. I dropped it off on Tuesday evening with the anticipation that it would be ready Friday evening for us to pick up late Friday or early Saturday morning. I was a tad bit disappointed that it took some scrambling to get it completed by Saturday afternoon. Hopefully this won’t happen again.

Not completely. My recall letter stated that I would receive a vehicle while mine was being repaired. I asked about that when I brought my car in, saying I didn’t need one that day but would need one the next, if mine wasn’t ready. The service manager answered by saying they would have my car out the same day. When I checked back that afternoon, I was told that my car wasn’t ready and that you no longer furnished loaners. That’s fine, but why wasn’t I told that when I asked, so that I could ask a friend to help me out?

Excellent service. Very impressed

Pete was a great man to work with.

Robert provided great customer service. Hands down Roberts attention to the need of the customer is simply awesome!