Josh’’s assistance was extraordinary!! 2 diagnostics performed and I was there for a safety air bag recall! He saved me money and another trip by finding 2 things that were wrong. Most importantly, he saved my car from tremendous harm. I will always call Josh first when I come back for service! Please reward Josh for going above and beyond in helping service me and my car!!
2/25/2019
Gary K. VERIFIED CUSTOMER
He was A++
2/25/2019
Brad H. VERIFIED CUSTOMER
My splash guard on my Ford Fusion was not reinstalled correctly during my oil change, causing me to come back on Monday (closed on Sunday).
2/25/2019
Randy A. VERIFIED CUSTOMER
Josh is honest and professional. I'm glad it was Josh that I have dealt with each time I have been to Grapevine Ford. He is the only one that I want ydeal with from now on.
Something apparently beyond his control that I am very unhappy with is the rental car situation. I have to rent a vehicle each time I bring my truck in for repair and have to leave it. I feel that I should get the same treatment as everyone else that buys a vehicle from grapevine Ford since I am allowing you to repair my vehicle when I have many other options. Not only that I am only allowed a 75-mile radius to drive the rental vehicle in. I require a lot more driving than that. If I do not return to grapevine Ford it will be because of the rental car situation. You had my vehicle 5 days and I had to rent a vehicle from Enterprise Rent-A-Car and it cost me $290. This dead include insurance.
2/25/2019
David G. VERIFIED CUSTOMER
Always personal service from Pete. Great person and advisor.
He’s always takes care of me and my truck.
2/25/2019
Haley H. VERIFIED CUSTOMER
Aaron was absolutely amazing! He communicated everything happening with my vehicle, was courteous and cordial, and thoroughly explained what was done to remedy my issue. He made an unfun chore into an enjoyable experience.
2/25/2019
Jimmy C. VERIFIED CUSTOMER
Aaron is very professional, I’m very satisfied with the service.
2/25/2019
Debra N. VERIFIED CUSTOMER
Great service.
2/25/2019
Angelo A. VERIFIED CUSTOMER
She is a very honest and hard worker in which we truly appreciate very much. I prefer to only deal with her as we trust her with the service to our cars.
2/25/2019
Charlotte W. VERIFIED CUSTOMER
Josh was great. I will make all future appointments with him. Job well done
2/25/2019
Kris H. VERIFIED CUSTOMER
I wasn’t told my vehicle was ready. I saw my vehicle on the service drive and had to ask the cashier. They said I need brakes when I just had them done. Also the vehicle smells like oil now
2/25/2019
Michelle B. VERIFIED CUSTOMER
Great job by Aaron. Thank you.
2/24/2019
Lee M. VERIFIED CUSTOMER
Alfredo is a great asset to your dealership, he is Very, Very,courteous and truly hospitable to all your needs as a customer, I felt he answered all my questions was very knowledgeable about his job and is a true asset to Grapevine Ford, Very Truly Yours, Lee M
2/24/2019
Freddy P. VERIFIED CUSTOMER
Shannon was great and the work was completed within a reasonable amount of time.
Freddy P
2/24/2019
Scott P. VERIFIED CUSTOMER
Josh was awesome. I put truck in shop early Thursday morning and he got it looked at same day and repaired the next. My dad was in 1 hospital and my sister has surgery Friday plus I needed truck to pull trailer off hunting lease Sunday. He had truck outside ready for me Friday. He was a life saver. That’s why I do business with y’all as I live near Mansfield. Thank you Josh!
2/24/2019
Dionne G. VERIFIED CUSTOMER
I had excellent service as always. I actually received my truck back quicker than I expected. Thank you, Alfredo Zacarias Jr.!!
2/24/2019
Yvonne J. VERIFIED CUSTOMER
They took care of me Johnny was great and the receptionist was great. The salesman was also.
2/24/2019
Kundan P. VERIFIED CUSTOMER
She was very attentive and got the service completed on time
2/24/2019
Steve S. VERIFIED CUSTOMER
It days took 5 days to get my truck looked at. And my truck was taken off property for some reason. I feel this way unnecessary given the work that was done. Also, the workers there are not very friendly. For instance the person who greeted me just told me to give him my keys. Pretty poor customer service overall. On a good note it seems my repairs were addressed.
2/24/2019
Tim M. VERIFIED CUSTOMER
Jason takes care of my truck when I need it done because I work out of truck all day long every day and he does his best to get the done ASAP. I appreciate that Thank you