I made an appointment for 10:30 am for an oil change. I was given a voucher when I bought the vehicle a couple of months ago so it was free. It took me 3 hours and 10 minutes to get out of your dealership. I only spoke with Jody for the 2 minutes it took to drop off the truck and then I waited inside. I never heard from her the entire time I waited. Other advisors kept other clients updated but I was not. In fact, I because so frustrated at the 3 hour mark, I had another rep help me find my truck so I could leave wether the service was complete or not. I was very frustrated with this situation. The other rep found my truck parked without knowing how long it has been there although the oil was changed and it was washed. But again, Jody did not help me with this. Jody only helped me at the beginning. I have 3 more vouchers for free oil changes that I honestly don’t think I’ll use. This was a very poor experience and and don’t think want to relive it. Maybe I’m out of the loop but an oil chance and a wash should not take literally 3 hours. Especially when an appointment was made. Thanks for your time.
2/23/2019
TERI G. VERIFIED CUSTOMER
Had my vehicle for over 3 days before anyone even looked at and only after I had to call and get it moved up . Not impressed at all. I won’t be back.
2/23/2019
Derek D. VERIFIED CUSTOMER
Phenomenal service would recommend to anyone
2/23/2019
Terry D. VERIFIED CUSTOMER
Andrew was great. Kept me informed and stayed with the time frame I was told.
2/22/2019
GARY S. VERIFIED CUSTOMER
Michael did a great job
2/22/2019
Geoffrey J. VERIFIED CUSTOMER
The guys helped me out in a tough spot and went the extra mile to keep me informed
2/22/2019
Carolyn S. VERIFIED CUSTOMER
Thank you for taking good care of my Edge.
2/22/2019
BLANCA I. VERIFIED CUSTOMER
Great service
2/22/2019
David L. VERIFIED CUSTOMER
I am very satisfied with Alfredo Zacarias’s help! He was very professional and answered any and all questions I had, and was very helpful!!!
Thank you so much!!!!
David L
2/22/2019
Troy V. VERIFIED CUSTOMER
Superfast thank you
2/22/2019
Hearld F. VERIFIED CUSTOMER
Michael was great
2/22/2019
SEAN M. VERIFIED CUSTOMER
Great service from Pete ... Ford Grapevine need to ensure a cars cleaned and vacuumed after service, it’s just good practice.
Pete did advise me if this so I know it’s not his issue ... it’s a an operational think that should be addressed.
Once again - thank you
2/22/2019
Dewayne L. VERIFIED CUSTOMER
Never been more satisfied with a dealership. And The service department is top notch. I’ve bought 4-5 cars at Grapevine Ford and always felt good about it.
2/22/2019
Todd H. VERIFIED CUSTOMER
Michael was both friendly and professional. Couldn’t ask for more! Thanks for the great customer service.
2/22/2019
Nick F. VERIFIED CUSTOMER
Prompt service on time
2/22/2019
Jim E. VERIFIED CUSTOMER
Josh was very helpful in the many things my truck needed done and he took great care to make sure that everything was good to go.
2/22/2019
Marcos C. VERIFIED CUSTOMER
Great customer service. Eddie is always great and helpful. Straight forward guy
2/22/2019
Edward T. VERIFIED CUSTOMER
Bridget was very professional , Polite and sweet
2/22/2019
Stori O. VERIFIED CUSTOMER
Working with Pete was really helpful and proficient