Aaron was very helpful with my problem but unfortunately the service technician couldn’t find the problem.
2/22/2019
Brad D. VERIFIED CUSTOMER
Alfredo has been helping us at Grapevine for 2 or 3 years and I’m always happy when he is there to help us with our service. We never have any hiccups when he is taking care of us. He is a great asset to your dealership and hope he is there for years to come.
2/22/2019
Jared W. VERIFIED CUSTOMER
Andrew did a great job with communication and was very friendly. Great job
2/22/2019
Rebecca C. VERIFIED CUSTOMER
Thanks Eddie!
2/22/2019
Mirna O. VERIFIED CUSTOMER
Great service. Thank you.
2/22/2019
Rosie C. VERIFIED CUSTOMER
Jeremy was very friendly and professional. He did a great job following up and making sure that I was a satisfied customer. ????
2/22/2019
Nabih S. VERIFIED CUSTOMER
Michel was great and finished up my car really quick. Thank you for covering the rental!
2/22/2019
Buck O. VERIFIED CUSTOMER
Great job on keeping me updated throughout the process.
2/21/2019
ANNA W. VERIFIED CUSTOMER
Josh did his best to answer all my questions and concerns, great experience!
2/21/2019
Shawn H. VERIFIED CUSTOMER
I was completely satisfied with Jody’s customer service but, was disappointed that my truck (at least the front) floor carpet wasn’t swept!!
2/21/2019
Stacy B. VERIFIED CUSTOMER
I am disappointed in Ford with the recall. I have to wait to bring my truck back in and take the chance of my camper going down the highway I front of me when the recalled sensor put a my truck into first gear or park. Very nervous now that I know this is a possibility. I felt safe until now. I will be parking it and driving my other car until the part is ready.
2/21/2019
Jagadish S. VERIFIED CUSTOMER
I tried to talk to manager, no one is capable of handling situaition professionally and courteously. Sold me a car with issues promising me quick fix in couple hours and the service advisor started going off on the day saying he would put money from his family's pocket. I was not there to beg and deal with such a unprofessional human being. I am escalating this issue to ford customer service. Very upset
2/21/2019
Bruce O. VERIFIED CUSTOMER
Asset to company
2/21/2019
Paul B. VERIFIED CUSTOMER
Bryan was thorough thoughtful and considerate
2/21/2019
Frank P. VERIFIED CUSTOMER
Everything was great except they told me my battery was bad when indeed it was not. I took it to two separate places to test the battery and both said it was fine so my only complaint is the upsell other than that great experience
2/21/2019
Marvin S. VERIFIED CUSTOMER
Jeremy did a great job and so did Grapevine Lincoln.
2/21/2019
Carol O. VERIFIED CUSTOMER
Johnny was extremely good at communicating with me and explaining the service work that was necessary. I appreciated his help so much!
2/21/2019
Kim C. VERIFIED CUSTOMER
Josh has always been helpful and professional. He even found a leak from a bolted area on the transmission that was fixed today which was caused from my 60,000 maintenance check the last time I brought it in. He had it taken care of right away, even though I came in for something completely different. Thanks!
2/21/2019
Theresa O. VERIFIED CUSTOMER
Johnny rendered an excellent customer service and I was so impressed.