They were able to fix up everything I need and fix a recall on my truck
2/21/2019
Ron P. VERIFIED CUSTOMER
Pete Roswell made this experience extremely pleasant. He kept me informed each step of the way with no surprises.
2/21/2019
Bob C. VERIFIED CUSTOMER
Job well done
2/21/2019
Greg S. VERIFIED CUSTOMER
Bob Leininger always takes care of me, and treats me like a friend.
2/21/2019
James Z. VERIFIED CUSTOMER
Bridget was very courteous and kept us informed about the progress of our service
2/21/2019
Beau C. VERIFIED CUSTOMER
Eddie was amazing. The best guy i’ve ever worked with at a dealership. But whoever looked over my truck was only out to charge me as much as he could. My wife has a 2 year old Range Rover and it costs less to maintain at the dealership than what your guy tried to do. He recommended 4 new tires when I just purchased some 5k miles ago 7/32 tread left, but he recommended to replace them when we start with 9/32 and actually should be recommended at 3/32. I would of bought my next vehicle from here but I won’t now.
Thanks, Beau (Eddie is the best)
2/21/2019
Kathleen P. VERIFIED CUSTOMER
Looking forward to it.
2/20/2019
Ruby Z. VERIFIED CUSTOMER
There should more Eddies Sauceda’s working for Ford ..!! He was extremely concerned for my safety and went as far as to getting my vechicle completely and throughly checked .. kept updated on the delays and even placed me into a loaner vehicle of my choice .. thank you Eddie Sauceda
2/20/2019
Kyle B. VERIFIED CUSTOMER
Great job
2/20/2019
ROSEMARY T. VERIFIED CUSTOMER
Lauren is awesome
2/20/2019
Johanna R. VERIFIED CUSTOMER
Bridget always does an excellent job
2/20/2019
DEAN W. VERIFIED CUSTOMER
Excellent service!
2/20/2019
Margaret C. VERIFIED CUSTOMER
Great service experience
2/20/2019
Jo S. VERIFIED CUSTOMER
Jeremy is the BEST!! Great service!
Thank you!
2/20/2019
Kelly W. VERIFIED CUSTOMER
Pete is ALWAYS the BEST!!
2/20/2019
Karen W. VERIFIED CUSTOMER
Bridget was friendly, efficient and made my visit seamless. Thank you for your commitment to quality customer experience!
2/20/2019
Donna M. VERIFIED CUSTOMER
Jeremy was great and did an outstanding job of taking car of my vehicle as well as myself. The required maintenance was completed as promised and at the time it was promised. I had the pleasure of having Jeremy taking care of our other MKX. He is a great person to work with and is extremely professional.
2/20/2019
Buddy D. VERIFIED CUSTOMER
Being in Grapevine and stranded with my wife and 6 year old grandson, Aaron could not have been more of a help. He got our vehicle in for diagnostics rapidly and reported to me that our vehicle had a computer glitch and was corrected in way less time than I expected. I cannot say enough good things about Aaron and the service we received at Grapevine Ford. Them having a cafe in house, I was able to eat breakfast. Outstanding is the only way to describe Grapevine Ford, Aaron,it’s employees, and facilities. This is the reason we drive nothing but Ford vehicles.
2/20/2019
Jorge R. VERIFIED CUSTOMER
The service sucked. I asked to have my truck washed I dropped it off at 10am when o picked it up at 3pm it wasn’t washed or vacuumed or anything. When I told the guy he was just like I’m sorry we are really busy you have to come back another time. Also when I bought the truck I got free oil changes and they charged me and told me I’m sorry the computer doesn’t say anything about that. Was not happy
2/20/2019
Rick S. VERIFIED CUSTOMER
Was impressed with the excellent work and the the thorough work completed. Really appreciate your completeness. Thanks again