Grapevine Ford Auto Repair Service Center

Aaron McBride was very friendly and helpful. My truck was repaired in a timely manner. Thanks

All good job

Andrew is a great person to deal with. Much appreciated for his dedication to make the visit and service pleasant.

Pete’s the best! He sat down with me and went over everything being done now, what the warranty covers, what we will need to do in the future to keep my Ford in good shape. He’s very patient about repeating info for us who don’t know much about cars.

Pete did not run me off when I showed up 15 mins before closing to get oil changed so I appreciated he took the time to help when he could have just said come back tomorrow.

Great experience very professional!

I was/am very pleased with the service provided by Mr Shannon. He was very professional and friendly he remembered me and called me by name as soon as I walked when I walked in. That, in my opinion is Excellent customer service.

We have worked with Lauren since we purchased our first Ford from Grapevine. She has provided such wonderful service and customer service that we Will only come in if we can see Lauren.

Grapevine Ford, to whom it may concern, February 19, 2019 Daren Hayden has taken care of my service needs on all our Fords since I first bought my new 2005 F150 Lariat at Payton Wright Ford when the dealership was next door. Thank you Daren for being dependable, reliable, knowledgeable, and trustworthy as a Service Manager. You are greatly appreciated. Thanks Daren for all you do. Bob Harvey

Sevice was great! Pete made sure I received the quality of service I expected!

The only part of our experience that was positive was that our navigatior was finished in time for our unexpected trip. When we dropped off our Navigator we were so disappointed in the service provided. We weren’t there for an expected service it was an issue that needed to be addressed quickly and we were met with little care or help, it seemed as though they didn’t care about the fact that the “fluid” leaking out of our Navigator was a big deal that needed attention, they didn’t try to problem solve or rearrange things, they gave one option. You were understaffed, and those there didn’t seem to have a concern for the other customers except for the gentleman who came in before me. For a company who stands on their customer service of excellence we were greatly disappointed, this is the worst customer service we have ever received from a Lincoln dealer. When the suggestion came to take it somewhere else or just rent a car to leave town in, i was awe struck, they thought it was brake fluid, transmission fluid, or the fuel pump NONE of those leave a vehicle safe to drive. I’m still appalled and this whole situation still brings me anxiety. It added a whole level of difficulty to an unexpected trip out of town for a funeral in a vehicle we enjoy and already pay for. We know we aren’t your only customers but this was something that would have caused a whole lot more damage if we simply took it somewhere else, and honestly why would you want me to take my business, my Lincoln somewhere else. Not to mention they suggested taking it over 20 miles away to Arlington.

Pick up was right on time. Driver was very professional and nice. (Would prefer tgat driver didn’t wear scented product that lingered in car for three days. He wad VERY nice, professional and polite.) Work was completed and vehicle returned clean.

I had an appointment set up that Jody couldn’t find in the system, but that’s ok. I told her my horn wasn’t working and I had a wrench light on and a few intermittent problems. I understand if the intermittent problems can’t be duplicated. But I asked her a few times, if we could pull the code for the wrench light real quick because the light will turn off if the truck turns off. She refused to even entertain the idea. I’m very happy that my horn works now, but disappointed that my wrench light wasn’t taken care of when the problem was present on arrival. When I came to pick the truck up Eddie wrapped up my paper work up and was fantastic and said that if the light comes back to call him and he would have some one pull the code when I arrive. Which is EXACT customer service I was looking for.

Eddie did a great job today, and helped me out with everything I needed, he was great today.

Good

I am not happy with the high speed cooling fan it to load. There has to be something that can be done about it even though I was told that this is now normal. I can see this being a negative to my resale.

Pete is my guy, I trust the care and feeding of my beloved super duty to one guy, Pete Roshell

Alfredo was very courteous! He got my vehicle in for service quickly and advised when it was ready to be picked. Exceptional service!

Jody was great at communicating the findings with my vehicle and recommended maintenance. I'll be back to work with her again.

Back on the road again