Josh was great and I appreciate the customer service.
2/17/2019
Steve A. VERIFIED CUSTOMER
Very good service by Andrew
2/17/2019
Tim M. VERIFIED CUSTOMER
Jason was on top of the whole deal and arrangements. Took care of me and my truck completely . Even paying more for the repairs, I know it was done right.
2/17/2019
Dale L. VERIFIED CUSTOMER
Aw some. Thanks much!!!
2/17/2019
Randy R. VERIFIED CUSTOMER
Adviser was friendly and helpful.
2/17/2019
Michael Dan. VERIFIED CUSTOMER
Wrong number
2/17/2019
Billy J. VERIFIED CUSTOMER
See the email I sent to Venny
2/17/2019
William D. VERIFIED CUSTOMER
On more than one occasion, I attempted to either get a status update or ask a specific question as well as call directly and didn't get repeated questions answered. I don't know if this is because of the busy nature of the representative or if the technology being used to communicate is flawed.
2/17/2019
Jeffery S. VERIFIED CUSTOMER
First off, who said I was excited and completely satisfied about my service ??? Excuse my language, but that service department is a complete **** show. Jason is a very polite guy, but it’s a management issue here. Not a Jason issue or survey. He was great. I set up an an oil change appointment for 9:30, showed up at 9:15 and sat there for 3 damn hours. And this is not an isolated incident! Every time I go in for a simple oil change with an appointment it’s a 3 hr wait. What’s the damn use of setting an appointment? Service dept manager or general manager should have a review here. Not Jason !! It’s bybfar the worst I have ever seen bar none !!! And I wasn’t the only customer that couldn’t believe this. Please send out a service dept Managers review. That’s where you need to focus your attention and not play the blame game on the service writers !! I normally don’t criticize and write reviews like this but that service dept is an absolute **** show !! Can’t wait to get the survey from the manufacturer. My experiences at the Toyota was too notch in the service dept. Again, a simple oil change with an appointment scheduled and wait almost 3 hrs ! And like I said, this is not the first time this has happened!!
2/17/2019
Meta P. VERIFIED CUSTOMER
Very friendly and get the job done.
2/17/2019
John T. VERIFIED CUSTOMER
Thank you ... Pete was awesome and thank you for all your help with communicating with thru the whole process.
2/17/2019
Jason D. VERIFIED CUSTOMER
Lauren has always met and exceeded my expectations.
2/16/2019
Karen P. VERIFIED CUSTOMER
Eddie was very professional caring and accommodating..He made the much needed service on my vehicle something I could handle since my husband's death. I hope he continues to be my rep and you should give him a raise
2/16/2019
Chad T. VERIFIED CUSTOMER
Eddie was great!
2/16/2019
Robert M. VERIFIED CUSTOMER
I thought Lauren was attentive and listened very well. Her communication skills were excellent and she was very pleasant. I look forward to working with her in the future if the situation presents itself.
2/16/2019
Bobbie F. VERIFIED CUSTOMER
I highly recommend Bridget! Great service, very knowledgeable, and so helpful through the entire process! Thank you, Bridget!
Bobbie F
2/16/2019
Wendy D. VERIFIED CUSTOMER
Andrew did a great job.
2/16/2019
Christopher B. VERIFIED CUSTOMER
Pete was extremely cordial, personable, and took great care of me, keeping me informed of my car’s status and situation. Very pleased
2/16/2019
Bryan G. VERIFIED CUSTOMER
I would not trust any body but Robert Leininger to take of me and my Ford 150
He has taken great care of me and my truck for over 5 years, he is a great asset
To the Ford motor co. and Grapevine Ford.
2/16/2019
David M. VERIFIED CUSTOMER
Will be taking care of some of the recommendations as well.