My fluids were not topped off as promised and I was told they would vacuum out the car. I understand it couldn’t be washed because of the weather but was told it at least would be vacuumed.
Not sure why they didn’t top off any of my fluids, per what I paid for so I expect a call back.
2/11/2019
Debra N. VERIFIED CUSTOMER
As always a great service experience. Lauren Bell is an awesome service advisor!!!
2/11/2019
SHAWN R. VERIFIED CUSTOMER
But receipt says car was washed but it wasnt
2/10/2019
Regina W. VERIFIED CUSTOMER
Jason did a great job!
He made sure to walk me thru each line item of the repair.
2/10/2019
Nickole D. VERIFIED CUSTOMER
JASON did a great job as usual!! Very happy customer!!!
2/10/2019
Mike W. VERIFIED CUSTOMER
Bryan was fantastic from the initial phone call through completion of the service. He was always very prompt with any questions I may have had. Top notch service!
2/10/2019
Phillip K. VERIFIED CUSTOMER
When I was dropping my car off I felt like the adviser couldn't wait to get me out of his office fast enough. I came to pick up the next day but nobody could find my paperwork, keys, or the service adviser for my ticket. Along with that I never got my multipoint inspection or informed of anything found on my car. When I first brought in my car I also brought in a few coupons to help with the cost but they were never applied to my final total.
2/10/2019
Keith K. VERIFIED CUSTOMER
Bob was very professional and made the experience easy to handle. He kept us informed on any and all changes, and promptly let us know when our vehicle is ready for pickup. You're lucky to have him.
2/10/2019
Eckluen L. VERIFIED CUSTOMER
I appreciate that Eddie communicated well and eased my stress level. It was reassuring to know I could have a night tow drop and trust that I would have a fair quality repair.
2/10/2019
William M. VERIFIED CUSTOMER
Michael was great - handled everything quickly int he morning when I dropped off and did everything that was needed and didn't try and push anything on me that wasn't needed. Called me during the day to give updates - much more gratifying experience than the last Ford dealer I used for service
2/9/2019
Sherry D. VERIFIED CUSTOMER
I wish Bob was back on the Lincoln side.
2/9/2019
Christopher S. VERIFIED CUSTOMER
Great Customer service. Aaron let us know each day when he would be calling with updates and was very punctual. Thanks again for hiring someone who cares about the Customer. GREAT JOB
2/9/2019
Rick P. VERIFIED CUSTOMER
Professional, polite and timely
2/9/2019
TOMMY L. VERIFIED CUSTOMER
Great service and a friendly staff.
2/9/2019
FRANCISCO O. VERIFIED CUSTOMER
Bob is really helpful
2/9/2019
Madison W. VERIFIED CUSTOMER
We were blown away by the service provided! We haven’t been provided much from Ford quite frankly...a bright spot in a nightmare.
2/9/2019
Bill S. VERIFIED CUSTOMER
Jason was fantastic. He tried his best to make sure I was notified of the status. But a 2 hour 45 minute oil change with an appointment is too long.
2/9/2019
Christopher M. VERIFIED CUSTOMER
Eddie is my guy...
2/9/2019
Roy C. VERIFIED CUSTOMER
Jason was very helpful.
2/9/2019
David C. VERIFIED CUSTOMER
Eddie was very helpful and was able to accommodate my requests