Let me just say WOW... hands down best think that has happen to me was meeting Jason, he is now The Godfather to my kids!
2/9/2019
Michael C. VERIFIED CUSTOMER
Great service
2/9/2019
Jon S. VERIFIED CUSTOMER
Great commmhnication and service was timely.
2/8/2019
Christopher G. VERIFIED CUSTOMER
Eddie was great. I always skeptical when it comes to parts being replaced by the dealer. I wanted to see the parts that was replaced and Eddie took me and showed me my old parts. He addressed my concerns and it instill confidence and trust with Grapevine Ford Service Dept.
2/8/2019
CHAUNCEY H. VERIFIED CUSTOMER
I only needed an oil change. I was able to schedule an appointment online and got in no problem. Met with Robert Leininger and he told me it would take an hour and 15 minutes. I was able to use a coupon that Grapevine Ford sent me. My car was ready an hour and 15 minutes later. I also got information on future issues I would like to get checked out. Thank you Robert
2/8/2019
Eric L. VERIFIED CUSTOMER
I did not appreciate the attitude of the service rep.
My vehicle was not ready for me to pick up both times I came to pick it up.
2/8/2019
MELTON B. VERIFIED CUSTOMER
Great service as always
2/8/2019
John P. VERIFIED CUSTOMER
Josh was outstanding! I’d give him a raise! Thanks
2/8/2019
BOB L. VERIFIED CUSTOMER
Lauren is very knowledgeable, professional, courteous and a pleasure to deal with. She has been my advisor for a few years and I would not want to work with anyone else if possible. I trust her totally.
2/8/2019
Mark J. VERIFIED CUSTOMER
Great communications. Got the job done.
2/8/2019
Dan L. VERIFIED CUSTOMER
Johnny Constancio was very nice. Thank you!
2/8/2019
JOHN H. VERIFIED CUSTOMER
Very professional. I was completely satisfied.
2/8/2019
Wes U. VERIFIED CUSTOMER
No active communication, not timely, no personal care. I had to call each day to ask for updates. I was treated as though I was a ****. I will never return to your service center. This is multiple issues like this over the years.
This is not an issue with Eddie specifically but rather a business model of quantity over quality. Poor service overall.
2/8/2019
Zachary C. VERIFIED CUSTOMER
Josh was great to work with. Great experience from start to finish!
2/8/2019
DAREN L. VERIFIED CUSTOMER
Pete was/is always a professional. He portrays a caring attitude and is always going above and beyond what is expected. In short he is one of the main reasons I use Grapevine Ford for my service needs.
2/8/2019
MELANIE M. VERIFIED CUSTOMER
Pete is amazing! Thank you so much!
2/8/2019
Shade S. VERIFIED CUSTOMER
Darren is knowledgeable and a wonderful asset to Ford.
This experience was great
I will bring my other new vehicles to Darren
2/8/2019
Jarrett A. VERIFIED CUSTOMER
Brian went above and beyond! Do not make him lead manager so the customer can have some quality people. I’ve tried to deal with upper mgmt without results
2/8/2019
Trudy C. VERIFIED CUSTOMER
Andrew Shannon offered great service coupled with respect and the willingness to meet my needs with professionalism! Thank you for a great experience! I shared my experience with my parents this evening at dinner!