Heath was helpful and maintained communication with me throughout the process. I’d be happy to bring my vehicle back as long as he is my rep.
1/26/2022
Warren K. VERIFIED CUSTOMER
Great service, as always!!
1/26/2022
Donald D. VERIFIED CUSTOMER
The service completion time was not met and the delivery of the vehicle was late. Not the service that has been honored in the past.
1/26/2022
Denise S. VERIFIED CUSTOMER
Multiple reasons!! Poor products and service and cant even get emails right!!! Failed grade FFF
1/26/2022
Sanjay K. VERIFIED CUSTOMER
Great service and friendly helpful staff as always
1/26/2022
Bruce S. VERIFIED CUSTOMER
Thank You
1/25/2022
Don G. VERIFIED CUSTOMER
Excellent service! Thanks Pete.
1/25/2022
Rolland J. VERIFIED CUSTOMER
I’m not sure what was done. I purchased my vehicle after Leasing. It is my understanding that the vehicle had to be inspected, hence, I am sure this is what was done, my extreme complements go out to Garry Johnson and Curtis Harvey for making this purchase process so easy and understanding. Even though I am extremely disappointed with Lincoln’s Service and Car loaner performance (sometimes it takes a month or more to get a service appointment or more than a month to get a loaner in three years I might have gotten one loaner). I am truly offended by the service from Grapevine Lincoln. I now go to the Ford Dealer for service. Lincoln should get out of the service business. What a failure.
1/25/2022
Molly T. VERIFIED CUSTOMER
Thank you for fast speedy service today. Pete was very helpful, knowledgeable and courteous. Great service!!!
1/25/2022
Jose G. VERIFIED CUSTOMER
Heath Thimons goea above and beyond trying to help. Very professional!!
1/25/2022
Joel L. VERIFIED CUSTOMER
Great job with the service.
1/25/2022
Joel C. VERIFIED CUSTOMER
Aaron was great at communicating with me. But the techs are a little overzealous to get cars out the door. I was told my truck was ready. As soon as I started it the check engine light came on. After about 30 mins I was told it might be a faulty plug but it should be good now. Not even 10 minutes into my drive home the light came back on and the truck acted like it did when I took it in. I had been told it was faulty injectors going in. I understand we have labor supply constraints. If they had needed more time I would have understood (it was there for close to a month), but wasted so much time because no one bothered to see it had a check engine light on.
1/24/2022
Jason D. VERIFIED CUSTOMER
Pete is the best!
1/24/2022
Dean D. VERIFIED CUSTOMER
See message back to Heath
Thank you
1/24/2022
Dante V. VERIFIED CUSTOMER
Pete was great. Very friendly and helpful. Answered every question I had.
1/24/2022
Joshua B. VERIFIED CUSTOMER
Tyler was great. Very helpful and timely!
1/24/2022
Dennis G. VERIFIED CUSTOMER
Aaron McBride was friendly and courteous. He also kept me informed about the repairs to my truck.