Bryan was very professional and concerned about my issues with the Expedition. He was very helpful in arranging a rental vehicle while the Expedition was In for service. Bryan kept me informed with updates on the status of my Expedition. I will continue to use Bryan for all my service needs!
2/8/2019
RYAN B. VERIFIED CUSTOMER
Excellent service
2/8/2019
LUKE T. VERIFIED CUSTOMER
Outstanding service
2/8/2019
JEFF L. VERIFIED CUSTOMER
Pete was great. Very customer service oriented!
2/8/2019
Lester S. VERIFIED CUSTOMER
Jody/ the tech did great job on my rear deck realignment,but my left exhaust tip still needs to be raised, we agreed that i will wait on that to be revisited on my first maint.service visit,while that is a small thing to most,most is not paying for my vehicale.I am on details even the small ones.Thanks.
2/8/2019
Dennis S. VERIFIED CUSTOMER
Coming back next week for oil change . Nobody’s going to touch my ford but “ Grapevine’s ‘
2/8/2019
Mark F. VERIFIED CUSTOMER
Eddie and service tech did great job. Very satisfied with service
2/8/2019
Michael L. VERIFIED CUSTOMER
Worked very hard to to make sure my F150 was repaired correctly and kept me Iin the loop the whole time. Very good communicator.
2/8/2019
Craig H. VERIFIED CUSTOMER
Best service advisor I have met in many years. Very professional.
2/8/2019
STEVE S. VERIFIED CUSTOMER
Six years having my truck serviced there and this was not only the best experience but the only good one I’ve had there. Bryan is the only advisor that I felt cared about the customer.
2/8/2019
Charles B. VERIFIED CUSTOMER
Andrew was great fast service and very cordial
2/8/2019
Thomas G. VERIFIED CUSTOMER
Eddie always provides fast and courteous service. Grapevine Ford for Life????
2/8/2019
Blakely H. VERIFIED CUSTOMER
Eddie was amazing and so helpful..
2/7/2019
Juan L. VERIFIED CUSTOMER
Great service like usual
2/7/2019
Scott B. VERIFIED CUSTOMER
Appreciate the great service
2/7/2019
Seth D. VERIFIED CUSTOMER
Waited nearly 15 minutes in the quick lane before a tone acknowledged I was there. At my previous visit I was not given an oil life sticker so I ignorantly assumed to follow the oil life monitor on the vehicle. I didn't know that it is only reliable of one uses fully synthetic oil - would have been great to know. Jason noticed me once he was finished working with his customer. He was knowledgeable and friendly and honestly saved the visit.
2/7/2019
Bryan N. VERIFIED CUSTOMER
Pleasure having Bridget as a customer oriented and professional service advisor.
2/7/2019
SINDY B. VERIFIED CUSTOMER
Lauren took care of my claim through my warranty company and made it easy to get my tire fixed. It made for great customer experience!
2/7/2019
Michael F. VERIFIED CUSTOMER
Michael did am excellent job. I really like the shuttle service. Michael was very personable as well.
2/7/2019
William W. VERIFIED CUSTOMER
Andrew is an outstanding employee. He is a perfect example of how a customer facing service representative should execute their job. I will contact Andrew in the future for any service needs I may have. He is a true asset.