Bob did a great job keeping me up to date and giving personal attention.
2/2/2019
JAMES D. VERIFIED CUSTOMER
Nothing to do with the service department, just the $6k price tag.
2/2/2019
Latunya A. VERIFIED CUSTOMER
Andrew Shannon was great!!
2/2/2019
Perry T. VERIFIED CUSTOMER
Pete kept me informed every step of the way. He is very professional and is a great asset to Grapevine Ford.
2/2/2019
Susan B. VERIFIED CUSTOMER
He saved the day!
2/2/2019
DUSTIN D. VERIFIED CUSTOMER
Pete was great!
2/2/2019
Patrick S. VERIFIED CUSTOMER
All great thanks
2/2/2019
JUAN G. VERIFIED CUSTOMER
As always Lauren was on point and very helpful with the services needed for my truck. I will always come back and continue business with Lauren and Grapevine Ford.
Thank you always for the great work!!!
2/2/2019
MADISON A. VERIFIED CUSTOMER
You were great! Thank you
2/2/2019
Kelvin F. VERIFIED CUSTOMER
Very thoughtful and courteous person to work with!!
2/2/2019
Marsha P. VERIFIED CUSTOMER
Josh did a greatjob keeping me informed and got the work completed.
2/2/2019
Sami P. VERIFIED CUSTOMER
Hopefully technician do not mess with the radio stations as so far they have changed the channel every time. And if it is rainy outside windows could be closed to avoid water getting inside the car.
2/2/2019
John E. VERIFIED CUSTOMER
Considering we haven't picked up our car yet, we are very satisfied. Aaron has been very helpful and informative. We can revisit this after the car comes home.
2/2/2019
Wade M. VERIFIED CUSTOMER
Last week, I went in for a burnt out headlight on a 2013 Edge Sport. I was told by Eddie that the entire assembly had to be replaced on that model. All my owner’s manual said was that it had to be done at the dealer, which I thought odd, with no instructions so I had no way to know how to replace the bulb. The headlight replacement was almost $850 after labor for a burnt out headlight. Just today, I found my old headlight assembly in the back cargo area of the vehicle and decided to see if the bulb is replaceable. I can replace the bulb and found it on Rock Auto for $18.11. I paid $850 with you guys. Very disappointed. Total incompetence to tell me I needed to replace the assembly.
2/1/2019
ROBERT J. VERIFIED CUSTOMER
Josh handled everything very professionally and answered every question that I had and took care of me in a timely manner.
2/1/2019
RODNEY J. VERIFIED CUSTOMER
Josh was easy to work with and kept me informed on the progress of my repair
2/1/2019
Matt C. VERIFIED CUSTOMER
Josh is both outstanding at customer service and the most trust worthy person I’ve ever worked with!
Thanks Josh M
2/1/2019
ELICIA M. VERIFIED CUSTOMER
After my car had been in the Hooks shop for more than 6 weeks they needed a transmission tech to look at it so we transferred it to your service department. Once there, Johnny talked to Greg over at Hooks about everything they had done and Greg let him know that the transmission needed to be looked at. Once your service tech started to look at it they first wanted to put a new battery in, for $225, which did not fix the problem. I had just replaced the battery not even 2 years before. Then, after that didn’t work, they wanted to tear the engine down for almost $900 with no guarantee that that was even the issue. I felt like they never even looked at the transmission which is what we asked them to look at. So I refused the engine tear down and picked up the car, still broken.
2/1/2019
Woody M. VERIFIED CUSTOMER
Friendly and fast.
2/1/2019
Benny S. VERIFIED CUSTOMER
Alfredo was very attentive to my needs. Great service.