I appreciate how Johnny kept us informed of the repair process from beginning to end. Thank you Johnny!
1/23/2019
Kathryn N. VERIFIED CUSTOMER
Bob was fantastic!
1/23/2019
Nalu P. VERIFIED CUSTOMER
Aaron went above and beyond to make sure I got my car back the same day, even though I didn’t even have an appointment. Thanks for great customer service!
1/23/2019
Roberta M. VERIFIED CUSTOMER
Hi, my family and I always enjoy working with Lauren at Ford if we can we always ask for her, she is caring and gives great Customer Service!
1/23/2019
Demarcus L. VERIFIED CUSTOMER
Josh Matteucci provides excellent service by keeping I the customer informed throughout process.
1/23/2019
Pepsi L. VERIFIED CUSTOMER
Every tim I come to your service department, Bridget and her other counter parts make me feel like a part of the family. They are also so nice, helpful and always are there for me extending their hand and offering over and above customer service. They are the A team! Best of the best! Keep the work up ladies...Y’all are always shine!!
1/23/2019
Scott B. VERIFIED CUSTOMER
Lauren was great as always. Friendly, knowledgeable and set realistic expectations. Will always come back to see her.
1/23/2019
Walter C. VERIFIED CUSTOMER
Eddie did a great job taking care of my concerns. He was professional couteous, honest and helpful. He explained everything to me and took the time to answer all of my questions.
1/23/2019
STEVE K. VERIFIED CUSTOMER
My son's truck was in for service & left HIS phone number. I was texted AND called--the mom--while I was in NYC! WHY wasn't my son called! It wasn't until I got off a plane to know my son's truck was ready for pick up, which was at the end of the day! And this isn't the first time the WRONG person was called! Of all people, my mother-in-law was called about my daughter's truck! Ridiculous! We're tired of this!
1/23/2019
PAUL B. VERIFIED CUSTOMER
Josh was very helpful and my vehicle was ready in a fair amount of time considering the work being performed.
I will say that your service area pushes too many “up-sales” of things that are not necessary. Battery service for a vehicle with 4k miles and I've had for 6 months is excessive. Tire rotation for a vehicle that shouldn't have the tires rotated makes no sense...
1/23/2019
Andrea D. VERIFIED CUSTOMER
Andrew and guy that checked us out were fantastic
1/23/2019
SCOTT S. VERIFIED CUSTOMER
Service advisor took my recall car even though I didn’t have an appointment. Other dealerships would not do. Amazing small gesture has earned my business.
1/23/2019
Zach N. VERIFIED CUSTOMER
Everyone was so friendly and helpful
1/23/2019
Mark H. VERIFIED CUSTOMER
Kevin is awesome
1/23/2019
Karen A. VERIFIED CUSTOMER
1 1/2 hour wait on scheduled appointment. Sticker left off on oil change.
1/23/2019
Debra N. VERIFIED CUSTOMER
Another great service experience with Grapevine Ford thank you Michael Lindley for a great job getting me taken care of.
1/23/2019
RICHARD D. VERIFIED CUSTOMER
I prefer this dealership over where we bought this vehicle.
1/23/2019
Alfred M. VERIFIED CUSTOMER
Great service
1/23/2019
JAMES O. VERIFIED CUSTOMER
Lauren does an awesome job of taking care of my vehicles when I bring them in!