Eddie Sauceda is a Ford All-Star Team candidate for his consistent outstanding service and for going the extra mile in my recent service need. Mr. Sauceda took time away from personal life to come to work on his day off to track down status of my parts order, and remained on site while my Explorer was serviced. He continued his high-level service attention beyond the service bay when he followed up to ensure I was 100% satisfied with the work done. I trust Mr.Sauceda and consider him to be my go-to Ford service advisor. Don’t lose him to your competition. He’s your competitive advantage in a highly competive market. Thanks, JIM R
1/21/2019
HUMBERTO G. VERIFIED CUSTOMER
Excellent customer service and great environment, very accurate with the waiting time they tell you when you first arrive.
1/21/2019
Sherry B. VERIFIED CUSTOMER
I nearly did not recognize my car it was so clean it looked great on the inside. And if service was wonderful they kept me updated on exactly what they were doing however I know the exact heck did not cover the outside paint correct it was tar on the exterior of the car behind the wheel and on further inspection d drivers rear door I paint scraped off as if the door has swung open and hit something that damage was not there when I left it on Thursday.
1/21/2019
DAVID M. VERIFIED CUSTOMER
So far everything is good
1/21/2019
ARIC B. VERIFIED CUSTOMER
Sub par customer experience
1/21/2019
Stacy A. VERIFIED CUSTOMER
Lauren is hard working, friendly and honest!!
1/20/2019
Guillermo H. VERIFIED CUSTOMER
Very polite and eager to help
1/20/2019
James C. VERIFIED CUSTOMER
Thanks josh. You are the man.
1/20/2019
Gerald S. VERIFIED CUSTOMER
Alfredo rocked as he always does.
1/20/2019
MARK L. VERIFIED CUSTOMER
There was an issue with the shuttle pick up. I asked Brian to get me scheduled for 3:15 so that I could be picked up after a meeting. The shuttle driver then called me during my meeting to tell me that they needed to talk with me prior to picking me up. They then texted me. As soon as my meeting was over I texted them to tell them where I would be for the pick up. They never responded to my texts. I finally just asked my wife to pick me up at work to go get my truck. In total I was waiting for an hour. It would have been better for me to just sit in your waiting area for the 4-5 hours while my truck was getting serviced. At least then I wouldn’t have felt like I was stranded. Brian though did a good job. Really appreciated his efforts.
1/20/2019
Jill B. VERIFIED CUSTOMER
Jason was professional and knowledgeable. I arrived without an appointment and was served quickly. Top notch service.
1/20/2019
Beth B. VERIFIED CUSTOMER
Excellent service.
Aaron always kept me informed & explained all my options.
Thank-you.
Brad Bartholomew
1/20/2019
Garry D. VERIFIED CUSTOMER
Excellent service
1/20/2019
RYAN L. VERIFIED CUSTOMER
It is taking too long.
1/20/2019
Diana Y. VERIFIED CUSTOMER
We almost look forward to needing maintenance just because the visit is always so pleasant. Everyone is friendly, prompt, accommodating and the great food at the cage' next door is a treat! These "extras" are what would keep us buying vehicles here and recommending the dealership to others!
1/20/2019
Elmer M. VERIFIED CUSTOMER
Johnny and secretary were friendly and professional.
I enjoyed the customer service that I received at Lincoln.
Thank you
1/20/2019
Kathleen M. VERIFIED CUSTOMER
Good job by Bridget!
1/19/2019
Will W. VERIFIED CUSTOMER
Great service rep and good workmanship.
1/19/2019
KEVIN H. VERIFIED CUSTOMER
Took too long for appointment and work. I cannot make an appointment and allow my vehicles to sit untouched in a que. Next time I would appreciate not handing over a new car without a rental or to reschedule when the shop can promptly begin work at the appointment. Jody did well to keep me updated.