Service manager is very professional and actually likes his job and gives customers his full attention
1/21/2022
Carey B. VERIFIED CUSTOMER
Always provides exceptional customer service!
1/20/2022
Kevin E. VERIFIED CUSTOMER
Tyler is my guy. I won’t take my truck to anyone but him for service. Send the survey.
1/20/2022
Margarita R. VERIFIED CUSTOMER
Excellent caring service
1/20/2022
Lynn N. VERIFIED CUSTOMER
Daren is the most friendly and competent person I’ve ever dealt with. He goes above and beyond to keep his clients informed. He makes you feel like a valued customer at all costs.
1/20/2022
Yolanda F. VERIFIED CUSTOMER
Tyler was very friendly and has great customer service but the dealership didn't have the rotors I needed for my car. I figured the service deot had those parts before I came because when I scheduled my appt I told the lady what was going on with my brakes.
Thxs
1/20/2022
Leon M. VERIFIED CUSTOMER
The staff was very friendly and accommodating! We appreciated the loaner car.
1/20/2022
Steve L. VERIFIED CUSTOMER
Love working with Pete. Thorough, professional and very personable.
1/20/2022
Clayton G. VERIFIED CUSTOMER
Everything went as planned. I was kept up to date on progress.
1/20/2022
Daniel D. VERIFIED CUSTOMER
He's always meticulous with the service and that's the reason why grape vine Ford has me driving 50 miles to get my vehicle serviced.
1/20/2022
Steve C. VERIFIED CUSTOMER
Great job and service. Kept me well informed on timing.
Very happy
1/20/2022
Mary B. VERIFIED CUSTOMER
I was completely satisfied with the service I received from Pete Roshell.
1/20/2022
Dlaine D. VERIFIED CUSTOMER
Heath is always great to work with!
1/20/2022
Deborah C. VERIFIED CUSTOMER
Thanks for getting me taken care in such a timely manner
1/19/2022
Eric G. VERIFIED CUSTOMER
While Heath was polite and in good communication, he did address our routine service needs and alignment problem. Unfortunately, we did not get rear lincoln monitor working, nor did the recall get addressed. Aldo, the car was returned dirty. This was our first time as a Black Label customer with Grapevine. We really would like our car fixed and returned clean. We do not want to continue sending our very expensive SUV in for service. Very frustrating.
1/19/2022
JAMES B. VERIFIED CUSTOMER
Excellent service. Thank you!
1/19/2022
Vandra N. VERIFIED CUSTOMER
Heath took care of my needs.
1/19/2022
Marianne L. VERIFIED CUSTOMER
Heath was fine. Keeping someone’s car a month and 90% of items were not duplicated or nothing we can do to change it…..is totally ridiculous. Lincoln’s leather seat installation is a joke to expect the technician to just ‘tuck in raw edges’ and expect it to stay? Joke!!
1/19/2022
Matthew H. VERIFIED CUSTOMER
Thanks!
1/19/2022
Pooja T. VERIFIED CUSTOMER
Mr. Heath is a very nice person and customer representative. Thank you for helping me with the repair of my car