Lauren was great. Took great care of me. Kept me updated as i waited and came to get me when truck was ready. Thanks
1/16/2019
Timothy D. VERIFIED CUSTOMER
Everything was done professionally except that when the fuel filters where done the excess fuel was not cleaned off the chassis/drivetrain.
1/16/2019
JOSE D. VERIFIED CUSTOMER
It was faster that I expected and what i was told
Awesome
Eddie was pretty good and explaining what they were going to do with my vehicle
1/16/2019
Charles I. VERIFIED CUSTOMER
Daren has been my service advisor for at least 10 years or longer. He is always professional and takes very good care of our vehicles.
1/16/2019
Roberto B. VERIFIED CUSTOMER
Always excellent service
1/16/2019
James E. VERIFIED CUSTOMER
Daren is always a pleasure to work with!
1/16/2019
William W. VERIFIED CUSTOMER
Pete was very helpful and professional
1/16/2019
DANIELLE B. VERIFIED CUSTOMER
Everything i needed fixed was addressed and my car was spotless :)
1/16/2019
GARY P. VERIFIED CUSTOMER
Excellent
1/15/2019
CLARK A. VERIFIED CUSTOMER
Great atmosphere all employees are committed to customer service. Best car buying experience I have had to date. Thank you
1/15/2019
Cynthia B. VERIFIED CUSTOMER
Yes it was a good experience, didnt have a long wait and Pete was very nice and courteous.
1/15/2019
Justin B. VERIFIED CUSTOMER
Great service
1/15/2019
GLORIA M. VERIFIED CUSTOMER
Kevin was very professional . I was disappointed my car was not washed. Was it something I was supposed to ask for?
1/15/2019
Chase J. VERIFIED CUSTOMER
Bryan gave great service and did everything I asked for.
1/15/2019
Edward S. VERIFIED CUSTOMER
Andrew kept me informed on my car all the way through the process. If there was a number above completely satisfied Andrew earned it today.
1/15/2019
Dalton T. VERIFIED CUSTOMER
Lauren is great to work with. Definitely the best experience I’ve had at Grapevine Ford. I will be going through her for my personal and company vehicle needs.
1/15/2019
Clay R. VERIFIED CUSTOMER
I never experienced service this slow. Johnny was great kept me informed that absolutely nothing was happening with my vehicle. The car was there for a week before the tech even looked at it. When I lit was returned the the drivers seat control button was missing
1/15/2019
STUART G. VERIFIED CUSTOMER
Daren Hayden is the best service advisor I've ever worked with.
1/14/2019
LATOYA O. VERIFIED CUSTOMER
What a great experience from beginning to end! I called the week prior to make my appointment by phone and spoke with Andrew. He was very courteous and knowledgeable. When I came Saturday to have my car serviced I was greeted in theaervice area and told that Andrew would be over to assist me. He came over and we walked inside to discuss my services. Andrew gave me an estimate of charges and timeframe. We then walked to waiting and cafe area. I was offered a complimentary sandwich. When I was told that Ms. Stephanie would cover my lunch since there were no coupons left, I was even more impressed. I actually purchased my car from another dealership, but my husband purchased his car from Grapevine Ford. I told my husband thatI “too” received royal treatment ????
The food was delish and the service experience was A+. My car wheel lovks were also put on my tires as well as complimentary car wash/vacuum. Very much appreciate the aervice I received. My business will continue in the future with Grapevine Ford.
LATOYA O