I regret to say I am taking my auto service on my MKX & MKZ to different dealership...following prior ownership of a town car & Navigator---I no longer trust your service department and/or so-called service manager!
We have driven Lincolns for over 3-decades and will continue to do so; however, will do future business with different dealership!
Sincerely,
Don B
1/10/2019
Meghan M. VERIFIED CUSTOMER
He was very kind and helpful.
1/10/2019
ROBBY F. VERIFIED CUSTOMER
Bryan is outstanding and is the epitome of customer advice.
1/10/2019
Phillip B. VERIFIED CUSTOMER
Arrived at dealership at 7 am 30 minute drive one way to get my tire replaced or repaired of course y’all repaired it as I waited 1-1/2 hours with 30 minutes of leaving the air psi light came on i called and y’all when I was available to come in. Really ? Fix it correct the first time poor quality of work at best
1/10/2019
Tony D. VERIFIED CUSTOMER
He is always very helpful whenever I come in for service and always do a great job.
1/10/2019
Robert M. VERIFIED CUSTOMER
Josh took care of my Ford F-250 in a very quick time frame.
1/10/2019
Rodney B. VERIFIED CUSTOMER
Great place to wait.
1/10/2019
Ralph B. VERIFIED CUSTOMER
Fantastic job by Pete. Car was ready 40 minutes ahead of schedule.
1/10/2019
Ramo M. VERIFIED CUSTOMER
I have been very pleased with the excellent service and dedication that Andrew Shannon showed me yesterday in my F150 vehicle. Immediately as a client, I feel that I am in an enviroment of trust and professionalism. It is very true and pleasant to make business with persons like Andrew, it makes BIG difference from one service dealer to another. Two thumbs up.
1/9/2019
Lori F. VERIFIED CUSTOMER
Repairs were completed quickly and communication was good
1/9/2019
Eric B. VERIFIED CUSTOMER
Good service
1/9/2019
Garrett S. VERIFIED CUSTOMER
Excellent service. Thank you!
1/9/2019
James O. VERIFIED CUSTOMER
Always a great experience working with Pete Rochelle. His team is great as well.
1/9/2019
Steve D. VERIFIED CUSTOMER
Service Adviser was very friendly and quick to greet me when I arrived, but my truck was delivered to me unwashed.
I know mistakes happen, but it showed on the invoice that the washing procedure was performed (?)
As I got in the vehicle, I only assumed it was just a bad wash job (dirty windshield) but after inspecting the exterior after getting to my destination.
I could tell it wasn’t touched. I’m sure the adviser would have corrected it had I brought it to his attention, but I had meetings to get to and blew it off, I wasn’t going to mention it the next time I came in, but got your survey and to chime in.
No cardboard placed on floor board or seats. At least I know the oil was changed (probably?) because of the oil smudges on the hood. Was the tires actually rotated? Says so on the invoice, but who knows?
I hate to be one of those people that complain, but also hate being put in a position where I have to.
( I have been bringing my truck in for service for 3 years since purchasing it new there in 2015)
A customer wants to be able to drop off their vehicle and know that the details are being taken care.
Sorry, not satisfied this call. Not angry, just disappointed. Improvement next time?
1/9/2019
Esperanza A. VERIFIED CUSTOMER
Thank you!
1/9/2019
David B. VERIFIED CUSTOMER
Pete goes above and beyond always..thanks
1/9/2019
Judy W. VERIFIED CUSTOMER
Great job
1/9/2019
Bill P. VERIFIED CUSTOMER
Aaron made the experience at Grapevine Ford pleasant.
1/9/2019
JUSTIN B. VERIFIED CUSTOMER
Josh is an amazing adviser. His mechanical knowledge from his prior experience is instrumental in providing an excellent customer experience. He knew from riding with me and my description what my issue was. I was very impressed by that. He had the team at Ford fix my truck up and I was back on the road a day later with no issues. I’ll continue to use him as my go to adviser whenever I have an issue that needs service. Thank you.
JUSTIN B