Pete was fantastic and the best service I have ever received on my visits to this service department. Too much turnover. Please keep Pete
1/6/2019
DANIEL S. VERIFIED CUSTOMER
A little disappointed that something went wrong 2 weeks after buying a new truck but I understand these things happen. You were a great help Mike. Thank you.
On a side note, I left my vehicle for about a week. Having it washed would have been a nice gesture. Not a huge deal, but would have been a nice touch. Thanks again.
1/6/2019
Johnathan C. VERIFIED CUSTOMER
Fantastic service! Great focus on my concerns and needs!
1/6/2019
BRETT A. VERIFIED CUSTOMER
Pete is been there for me every since I bought my first Ford this past year. he always gets me in and out quickly and lets me know if there’s anything wrong so far I have to say my experience has been amazingly good.
1/6/2019
Mark N. VERIFIED CUSTOMER
Jason is very thorough in his explanations and great at explaining why staying on a scheduled maintenance program is important.
1/5/2019
Greg S. VERIFIED CUSTOMER
Competent & pleasant to work with.
1/5/2019
Michael C. VERIFIED CUSTOMER
He took good care with me and getting my car repaired in a quick time. He went the extra mile to ensure I was a satisfied customer. Thanks
1/5/2019
John W. VERIFIED CUSTOMER
Bryan was great and met all of my expectations.
1/5/2019
Kathleen P. VERIFIED CUSTOMER
Pete was awesome I knew my car was in good hands with him.
1/5/2019
Pam S. VERIFIED CUSTOMER
Pete was very personable and attentive. He took care of everything I asked about and explained everything in detail so that I understood completely. My thanks to Pete for a kob well done!
1/5/2019
JAMES W. VERIFIED CUSTOMER
Eddie did a great job and kept me fully informed with updates in getting my truck repaired.
1/5/2019
Melissa C. VERIFIED CUSTOMER
Bob is the best service advisor there is.
1/5/2019
James M. VERIFIED CUSTOMER
Probably the best service advisor I’ve had at any ford dealership I’ve been to. He does a good job explaining what services are immediately needed and seems to have good understanding about the mechanical operation of the different components on my vehicle. He is one of a few advisors that has ever shaken my hand and truly thanked me for giving them the opportunity to receive my business. This first impression is incredibly reassuring for first time customers. Watching his interaction with what appears to be repeat customers in the waiting room shows he he truly does care about the people he helps.
1/5/2019
Paul W. VERIFIED CUSTOMER
Josh is awesome to work with. He makes me glad I chose grapevine ford.
1/5/2019
Boyd C. VERIFIED CUSTOMER
I feel like Pete in the service department went above and beyond what he had to to take care of me. I am new to the area. Most pleasant experience I have had in a Ford dealership in 23 years.
Thank you
1/5/2019
Sebron H. VERIFIED CUSTOMER
Jody was very pleasant to working with.
1/5/2019
David G. VERIFIED CUSTOMER
Excellent Service - First Class!
1/5/2019
MICHAEL M. VERIFIED CUSTOMER
Thank you
1/5/2019
Nicholas W. VERIFIED CUSTOMER
Bryan was great. He communicated with me daily on what the status of my vehicle was. He was kind and personable. I have no complaints or issues with Bryan’s professionalism. My seat still sqeaks/creaks and potentially still moves a little. The movement is less noticeable than before, but the squeaking/creaking of the seat is still present. Thank you for offering to achieve my complete satisfaction and look forward to hearing from you soon.
1/5/2019
KYLE G. VERIFIED CUSTOMER
Aaron is great! He's the only person that actually calls me when he says he will, even if my vehicle isn't done yet. Always willing to work with me on my schedule.