Lauren is always extremely helpful and knowledgeable. I’m always thrilled when she is assigned to my car.
1/4/2019
Roberto G. VERIFIED CUSTOMER
Thanks Eddie/ Pete
1/4/2019
Marquetta V. VERIFIED CUSTOMER
Jeremy is always so friendly and helpful. Excellent service.
1/4/2019
Pamela B. VERIFIED CUSTOMER
Great service!
1/4/2019
Mike W. VERIFIED CUSTOMER
Great job Pete. Thx. See u in 5000 miles
1/3/2019
Dennis H. VERIFIED CUSTOMER
Very helpful and professional
1/3/2019
Raul O. VERIFIED CUSTOMER
Issue of overpayment wasn’t resolved. Will not answer calls now, washed his hands and says it’s a ford issue.
1/3/2019
Jordonna D. VERIFIED CUSTOMER
Have the Service Director (Tom Dickson) call please.
1/2/2019
William Y. VERIFIED CUSTOMER
Called 4 or 5 times and never got a call back from a service advisor.
Took it in for my appointment and my platinum warranty couldn’t be located in the system for a rental truck. Once my truck was in for service they determined the APIM needed to be replaced. The truck was given back to me and the computer screen was stuck on causing the truck to be dead. We had to find alternate means to the airport the next AM. Robert did a good job picking up my truck from my house and getting it ready from my return from Mexico. The last issue was not resolved as the mechanics say they could not verify.
1/2/2019
Todd J. VERIFIED CUSTOMER
Friendly service managers and staff.
1/2/2019
Ghassan G. VERIFIED CUSTOMER
Josh completed the repairs by the promised date. Great work josh!
1/2/2019
Denise C. VERIFIED CUSTOMER
Bridget called and advised me that I had only put on 3000 miles since last oil change ; therefore, there was no need for an oil change. I really appreciate her honesty as I could have received an oil change and would not have known I didn’t need one. That is excellent customer service!!! and you don’t get that these days. Thank you.
1/2/2019
Garrett R. VERIFIED CUSTOMER
Of course! I was taken care of and my truck was fixed with good communication.
1/2/2019
Ronald A. VERIFIED CUSTOMER
Technician unable to solve lift gate problem.
Otherwise happy with the service.
1/1/2019
JAIME M. VERIFIED CUSTOMER
Jody provided excellent service during my visit on Dec. 31st. She went the extra mile to set up a service appointment for my wife’s Explorer later this week, even though I could have set it up online. Was very satisfied with my service appointment.
1/1/2019
PETER R. VERIFIED CUSTOMER
Jason did an awesome job.
1/1/2019
Bruce V. VERIFIED CUSTOMER
My service experience was horrible. Made an appointment online with Jodie for Saturday morning and she was not there. Jodie did not call me until Monday afternoon. My truck sat at the dealership until Tuesday before someone looked at it. I will never bring my truck back to Grapevine Ford for service!
1/1/2019
Jimmy F. VERIFIED CUSTOMER
GREAT JOB!!!!!!????
1/1/2019
Travis C. VERIFIED CUSTOMER
I brought my brand new 250 Limited in for its first oil change and y’all put the wrong oil in it. The owners manual and the oil cap says 10w30 and you put 15w40. I came in today for you to switch out the oil for what the owners manual and Ford requires and you put oil for a gasoline engine in my diesel truck.. my receipt says you put xo10w30qsp but the oil you were supposed to put in it was co10w30qsdf. Now I can not drive my vehicle due to you errors. Again. I need a manager to call me ASAP! ****-****-xxxx