Appreciate the splendid service I received. Came to Flower Mound for Christmas and had car trouble. You took care of my car and turned what could have been a nightmate into an enjoyable time with my family. Again, thank you. Tom
12/28/2018
SHELLY G. VERIFIED CUSTOMER
I tried to make an appointment, but my call was not returned after 26 hours. When I finally did get an appointment, I specifically stated that I also wanted to keep the clear protective coating updated. I spent $7 for a car wash, only to be told when I arrived that the process couldn’t be done on Wednesday. I was pleased with the person (Jason?) who helped me that day, but the scheduling process was terrible. I didn’t schedule on line because I was told an associate needed to do so. Please get this process improved
12/28/2018
James H. VERIFIED CUSTOMER
Good
12/28/2018
Douglas S. VERIFIED CUSTOMER
Pete was awesome - I was in and out in about an hour just like he promised.
12/28/2018
SUSAN K. VERIFIED CUSTOMER
Jody was very helpful!
12/28/2018
Jeffrey P. VERIFIED CUSTOMER
Jason was a great representative. He took care of me quickly and efficiently.
We talked about different things. Made me feel like he wanted to serve. Should be awarded!
12/28/2018
STEPHANIE M. VERIFIED CUSTOMER
Pete always takes excellent care of the maintenance on my Escape! I wouldn't go any other place than Grapevine Ford! Thank you Pete!
12/28/2018
Dewayne L. VERIFIED CUSTOMER
Jason always takes the time to be helpful and is quite personable. I always look forward to working with him.
12/28/2018
Scott B. VERIFIED CUSTOMER
Pete was great in setting expectations and communicating.
12/28/2018
Chris B. VERIFIED CUSTOMER
Bryan Dunnewin is a fantastic advisor!
12/27/2018
Ashwin N. VERIFIED CUSTOMER
Eddie was rude, did not return phone calls. And did not apologize for the fact that we had to bring our car back because of a mistake the technicians made
12/27/2018
JOSEPH G. VERIFIED CUSTOMER
Mr.Pete Roshell is a great service advisor and I look for him everytime I come in for service and I will continue to do service with Grapevine Ford
12/27/2018
Rebecca T. VERIFIED CUSTOMER
I think my information for my specific account should be looked up before I arrive. Also I left without a service bc I believe the oil change was way to mo expensive compared to any other location near by which I went to give my business to
12/27/2018
Paul D. VERIFIED CUSTOMER
Alfredo did really well with the service on my car
12/27/2018
Barbara G. VERIFIED CUSTOMER
Johnny went above and beyond to take care of my vehicle and keep me up to date
12/27/2018
THOMAS M. VERIFIED CUSTOMER
Lauren was great. She addressed our needs and communicated well. We appreciate her and will continue to use her as our service advisor.
12/27/2018
Eddie L. VERIFIED CUSTOMER
Every thing went great
12/27/2018
Sebastian S. VERIFIED CUSTOMER
Bryan was a very nice guy and nice to talk to!
12/27/2018
Karla M. VERIFIED CUSTOMER
Pete has helped us for more than 2 years now and he is always available and happy to help. Thanks for everything Pete!
12/27/2018
Thomas P. VERIFIED CUSTOMER
Josh did an outstanding job today, his customer service is the best !