Excellent service by Lauren
The dealership needs to maintain the car wash. The last 3 times I've been in for service the car wash has been down/broken. I can get my service done for same or lower price many other places. I come to Grapevine Ford for the additional customer benefit of getting my vehicle clean after being serviced. Its disappointing that this benefit is consistently broken.
12/22/2018
Michael B. VERIFIED CUSTOMER
Lauren and Jason got it done right, got it done quickly and at the right price. Long time customer.
12/22/2018
DORIS G. VERIFIED CUSTOMER
Bob always take great care of us.Courteous, friendly, always make sure we r comfortable. Always willing to help when we call.Always return our calls never put us off. He's such a beautiful person great heart.
12/22/2018
Gavin D. VERIFIED CUSTOMER
Bob was very good and I appreciated the follow up call from him.
12/22/2018
Allan V. VERIFIED CUSTOMER
Jason was polite and helpful with my service needs.
12/22/2018
Jesus G. VERIFIED CUSTOMER
I will definitely go back to you guys
12/22/2018
Joe C. VERIFIED CUSTOMER
The way it should be, Josh delivered an exceptional customer service experience.
12/22/2018
Ruth D. VERIFIED CUSTOMER
Very professional and attentive.
12/22/2018
Michael C. VERIFIED CUSTOMER
Good job, thank you.
12/21/2018
Rudolf F. VERIFIED CUSTOMER
Thanks it was a pleasure to work with someone. Who knows what he's doing
12/21/2018
BRUCE J. VERIFIED CUSTOMER
Thanks
12/21/2018
Ann T. VERIFIED CUSTOMER
I got very good service and he described everything that needed to be done.
12/21/2018
Wrey M. VERIFIED CUSTOMER
Service was quick and quality good. I live in Rockwall and drive to Grapevine for most scheduled service.
12/21/2018
Terry F. VERIFIED CUSTOMER
Good job.
12/21/2018
JAMES H. VERIFIED CUSTOMER
Excellent work in record time. Service advisor was great!
12/21/2018
TABITHA T. VERIFIED CUSTOMER
When we purchased the truck and platinum warranty we were told the truck came with twice yearly "details".... our truck was spot cleaned at best and poorly vacuumed on the inside. The bed of the truck was still covered with dirt, the carpet was still dirty and there were spray spots on the plastic parts of interior floor. The dash was never even wiped down and the steering wheel was sticky which it was not before I brought it in. The exterior was covered in smeared water spots and the wheel bases still had dirt. They had the truck for 6 hours for maintenance and part of the appointment was for a detail that was no more than a poorly done wash. Dont tell customers your 5 thousand dollar warranty comes with a detail when I can spend 3 dollars a quick wash and get a better car wash than what I got at Grapevine Ford and I dont have to drive an hour or wait 6 hours for it to get done.
12/21/2018
Josh M. VERIFIED CUSTOMER
Bob was proactive at finding a way to accommodate my busy schedule. Enjoyed my experience.
12/21/2018
Joe S. VERIFIED CUSTOMER
The quality and speed of service was great!
12/21/2018
Subhro M. VERIFIED CUSTOMER
Andrew Shannon is the best service manager I have met at Ford! His courtesy and customer-centric attitude is awesome! Thank you!!