Pete went above and beyond the call, kept me in the loop and got all the work done before promised- thanks so much
12/20/2018
Mac G. VERIFIED CUSTOMER
Eddie was very professional. He treated me with respect and listened to my concerns with sincerity. He made my visit very pleasant from our initial contact to the final close out of the transaction.
I was very impressed with Eddie’s professionalism.
12/20/2018
Robert R. VERIFIED CUSTOMER
Great tech, fun and personable!
12/20/2018
Brad W. VERIFIED CUSTOMER
Michael was great.
Wish they could have gotten to the oil change.
Thanks, Brad
12/20/2018
BRANDON W. VERIFIED CUSTOMER
Pete always sticks to his word and that is why I will always bring my vehicle to Grapevine.
12/20/2018
MICHAEL F. VERIFIED CUSTOMER
A very positive experience. Lauren “Shortandloud”. Is friendly, answered her phone and made sure everything was properly done on my truck. All of your customers should have this kind of service experience. Kudos....
12/20/2018
Kevin K. VERIFIED CUSTOMER
Jeremy did a great job - thank you!!
12/20/2018
Steven P. VERIFIED CUSTOMER
Hung up on my wife. Why would that be done? If this experience represents Ford customer service, I think I will be going next door and getting a Toyota. 20+ years of buying, selling, and servicing automobiles, our family have never been treated this poorly. Additionally, 20 minutes after leaving the facility, the check engine light came on. Upon contacting the dealership, no concern was shown and was transferred to leave a voicemail. Once the service advisor called,again little concern was shown, and I was informed if I brought my vehicle in 3 days later they would "take a look". I truly hope this is not common practice, and subpar serivce is not the standard for Ford.
12/20/2018
Mackey A. VERIFIED CUSTOMER
It was the worst service visit experience I have ever gone through. Along with finding out there is a 2 month wait to get a car detail that I was charged $2000 in my agreement that I was led to believe was a free included package. Overall very disappointed with Grapevine Ford.
12/20/2018
Michelle B. VERIFIED CUSTOMER
Pete Roshell was helpful and knowledgeable about my daughter’s car history that we bought at your dealership. He dispelled my fears about getting the major service done on Christmas eve and took the car yesterday morning. My husband is a national dealer consultant, Pete is probably one of the best advisors we’ve ever dealt with. Glad to have him here in at Grapevine Ford-Lincoln. Wish he had been here when I had my Lincoln.
Happy Holidays, the Beaudettes
12/19/2018
LOVONNE B. VERIFIED CUSTOMER
The car wash wasn't as good as I would expect; especially before having the Zyrtec applied. Lauren did a great job of giving oversight to the work. It was all on the service guys, themself.
12/19/2018
Andrew M. VERIFIED CUSTOMER
Pete had excellent feedback and made clear what our options were. I felt I could really trust him
12/19/2018
JAMES W. VERIFIED CUSTOMER
Eddie was great!!!
He kept me informed everyday and answered all
my questions. He really showed he cared about taking
care of me.
12/19/2018
HUSSAIN B. VERIFIED CUSTOMER
Very professional and helpful
12/19/2018
MIKE L. VERIFIED CUSTOMER
I was very pleased with Aaron and the job that he did
12/19/2018
GERALD T. VERIFIED CUSTOMER
Everything with mass today thank you
12/19/2018
KARAM S. VERIFIED CUSTOMER
Very high quality ,very good customer service always gives update for what they did where we work ,really so perfect service I never see personal like Mr,Johnny.thabk you so much
12/19/2018
KEN M. VERIFIED CUSTOMER
Arron always treats me like a king A1 service guy
12/19/2018
Arthur S. VERIFIED CUSTOMER
Great communication and everything better than expected. Jason is the best!