Andrew did great and made my experience simple and fast. 10/10
12/17/2018
Chris C. VERIFIED CUSTOMER
All be back!
12/17/2018
John K. VERIFIED CUSTOMER
Jeremy is an exceyservice advisor. He really strives to make every customer feel important.
12/17/2018
CHARLES C. VERIFIED CUSTOMER
Andrew was great. Excellent attitude and pro-active customer service.
12/17/2018
Mike D. VERIFIED CUSTOMER
Someone disassembled my remote (possibly looking to access the key to unlock my locked console) and in the process knocked the spring out of the remote and half way put it together well enough without the spring that it wouldn't just fall apart until it was opened to put the key back in it. When discussing issue with advisor and someone named Aaron (I think) I was multiple times accused of having done it when I disassemble the remote to remove the console key. It was complete and not jacked up when I dropped off the truck. Frustrated with my treatment I went to leave and the little spring was in the drivers seat where it fell when someone disassembled the remote whom was sitting in the truck
(NOT ME). I fixed the remote, when I approached to show I found the spring in the drivers seat I was basically shrugged off and told it probly happened when I removed the cover to access the key..(while standing in my kitchen )
12/17/2018
ASHLEY C. VERIFIED CUSTOMER
When I went to pick up my vehicle, I stood outside and multiple people walked by me without acknowledging me or asking if he can help. This included people sitting in their offices that made eye contact with me and looked away. Brayden was the only one who acknowledged me after standing there for ten minutes. I was the only car in line at the time of pick up.
12/16/2018
Alex V. VERIFIED CUSTOMER
Andrew took very good care of my vehicle and myself. Very much appreciated. He is a very dependable and trustworthy person.
12/16/2018
Pam R. VERIFIED CUSTOMER
Aaron told me I could wait, that it didn't take long at all. I waited 2 hours, and then asked him how much longer? He's called the mechanics, and they told him another 1 1/2 hours before it would be finished. I would have appreciated a heads up from Aaron about the delay because by then, I had only 40 minutes to get to work. I told him I needed some kind of ride to get home so I could get ready for work. He's did show me where to sign up for a ride. I did get home ok, fortunately, I live only 10 minutes away. I barely made it to work on time. I think a little more attention given to the customer when told it will only take a short time and it doesn't, would be great. I texted Aaron before I sought him out to see what was taking so long, but he didn't respond. Maybe he was covered up with a lot of customers and didn't have time. He'd was nice to me, but unaware of the long time I had waited. Again, he may have too much work to handle, and can't pay attention to the time each person is waiting.
12/16/2018
RAY B. VERIFIED CUSTOMER
Jeremy offered excellent customer service on Friday. He was professional, courteous and did all the right things. The only negative is that Management and/or Lincoln apparently push service people to sell “Inspection Recommendations” and “Previously Deferred Recommendations” which in my case totaled $4,023.83. I’d be happy to give additional feedback to a manager who would like to hear more constructive comments. Thanks for asking for my feedback. RAY B
12/16/2018
William D. VERIFIED CUSTOMER
He provided great service and was able to get it done in one day thanks.
12/16/2018
Mikesheila S. VERIFIED CUSTOMER
Kevin M is a super star
12/16/2018
Paul B. VERIFIED CUSTOMER
Excellent service and great turn around time.
12/16/2018
Gregg M. VERIFIED CUSTOMER
Thanks for the great service experience.
12/16/2018
Stan H. VERIFIED CUSTOMER
Quick and easy with him
12/15/2018
Edward K. VERIFIED CUSTOMER
Excellent job...
12/15/2018
Mitch W. VERIFIED CUSTOMER
As long as Darren H is involved, I will bring my service needs to Grapevine Ford. I live in Weatherford.... an hour away.
12/15/2018
Harold W. VERIFIED CUSTOMER
Alfredo was friendly, professional and efficient
12/15/2018
Amber R. VERIFIED CUSTOMER
Lauren was fantastic. Got my car in and my tire patched quickly.
12/15/2018
Kathy C. VERIFIED CUSTOMER
Pete Roshell was terrific. I think today was the best service I've had with ya'll.
12/15/2018
MILTON T. VERIFIED CUSTOMER
Alfredo was very helpful and it was a pleasure having met him.