Great service and follow up with me with status of my vehicle.
12/14/2018
EDWARD J. VERIFIED CUSTOMER
Great service advisor, always delivers on her commitment. She communicates with me often while my vehicle is in service specifically when I have made certain requests for things to be looked at on my vehicle. Met Lauren at GF when I owned an Explorer that was not purchased at GF. GF is close to my work. I live about an hour away from GF. When I got ready to trade the Explorer for a Raptor. Lauren’s customer service was a big factor why I placed my business with Grapevine Ford
12/14/2018
JOHN C. VERIFIED CUSTOMER
Excellent service and very satisfied with my experience
12/14/2018
TRENT G. VERIFIED CUSTOMER
Eddie always does a great job. He keeps me updated on the progress of my truck and is prompt to contact me as soon as it’s ready to be picked up. Eddie does a great job of explaining the process of the paperwork and then explain in detail everything that was done when I pick it up. Take good care of him because he’s taking good care of your customers.
12/14/2018
Katherine H. VERIFIED CUSTOMER
Pete was very professional, helpful and likeable. Awesome service.
12/14/2018
JAMES G. VERIFIED CUSTOMER
I want a dealership that treats customers as valued assets and not a bother to deal with. This poor attitude is even reflected buy the service manager and they are just to busy to strive for excellance. I have purchased 2 new trucks from you but not the 3rd one. Thanks
I am a loyal ford owner but grapevine ford is
Vert poor on customer service. On a scale of 1-10 I would give you a 3.
12/14/2018
Eileen C. VERIFIED CUSTOMER
Bob was very kind and helpful. I’m so glad Grapevine Ford was ahead of the pack to get the recalled airbag inflator fixed! I’m so grateful to you all.
12/14/2018
DOUGLAS W. VERIFIED CUSTOMER
Completely satisfied. Gets a big 10 rating from me.
12/14/2018
SKIP R. VERIFIED CUSTOMER
Perfect communication and timely follow-up made for an easy and very satisfactory experience.
12/14/2018
George S. VERIFIED CUSTOMER
Johnny was great & the recall went well, the part the service department broke was installed instantly. Thank you all & especially Johnny.
12/13/2018
ANGELIA M. VERIFIED CUSTOMER
All good. Work was actually completed early.
12/13/2018
RICHARD B. VERIFIED CUSTOMER
Truck has been in your shop almost 2weeks
There is no commutation from this person
He will not answer his cell phone or return calls
The chances of bringing any other of our Ford vehicles to this shop for repairs or oil change is slim to none
12/13/2018
Cristal P. VERIFIED CUSTOMER
Andrew was very pleasant and very professional. He made me feel at ease with the whole transaction and explained any doubts I might have had. He also helped me get back to work on time and have the vehicle ready for me at the end of my work shift. When you hired Andrew you did a great thing he is a very professional responsible great person.
12/13/2018
Raul M. VERIFIED CUSTOMER
Thanks for the quick turn around
12/13/2018
Chuck Z. VERIFIED CUSTOMER
Eddie was once again a pleasure to do business with. Took care of all the recalls on my vehicle as well as providing me with a ride home and pickup when my vehicle was ready!
12/13/2018
GREG H. VERIFIED CUSTOMER
Great service!
12/13/2018
JEAN T. VERIFIED CUSTOMER
very pleased with the service provided by Pete.
12/13/2018
Mikko L. VERIFIED CUSTOMER
Even with the very long wait (almost 3 hours) for an oil change, Lauren was very friendly and helpful during the process.
12/13/2018
SUZANNE G. VERIFIED CUSTOMER
Always a pleasure to deal with everyone at Grapevine Lincoln.
12/13/2018
David C. VERIFIED CUSTOMER
Lauren is a consummate professional. She answered all my question and showed me features of my vehicle that I didn't know existed. I have complete faith and confidence in her with my vehicle. Thanks, Lauren!