She really did a good job. My day started out bad but her service turned my day around. The highlight of my afternoon. Thanks again.
12/13/2018
Betty B. VERIFIED CUSTOMER
He always does a wonderful job and completely explains what needs to be done.
12/13/2018
THOMAS G. VERIFIED CUSTOMER
Lauren is a great Service Advisor
On short notice she got my oil change and was able to
Get a problem solved with my windshield washer!
AND.......back to me as she had promised!!
Thanks for the great service
12/13/2018
CEDRIC D. VERIFIED CUSTOMER
GREAT customer service!!!!
12/13/2018
MIKE D. VERIFIED CUSTOMER
Fantastic experience. Very professional and a pleasure to work with.
12/13/2018
Kathryn K. VERIFIED CUSTOMER
Lauren was personable. She kept me advised of the progress. I really appreciated her friendliness and kindness. I will request her every time I come in for service.
12/13/2018
JUAN C. VERIFIED CUSTOMER
Excellent
12/13/2018
David B. VERIFIED CUSTOMER
Josh is very helpful and seems to genuinely care about providing excellent service.
12/13/2018
Brandon C. VERIFIED CUSTOMER
Exceptional service from Eddie Sauceda and he kept me updated every step of the way.
12/13/2018
MICHAEL M. VERIFIED CUSTOMER
Thank you
12/13/2018
Luis M. VERIFIED CUSTOMER
My vehicle had a airbag safety recall and I brought the car in on Friday and by Tuesday morning my vehicle was ready.
12/13/2018
KEITH S. VERIFIED CUSTOMER
Daren has taken care of me for many years and he is the only person who I will take my truck to for service and advice. I put many miles on my tucks quickly and I trust Daren to keep me on the road working with minimal down time.
12/13/2018
LARRY F. VERIFIED CUSTOMER
Pete is the most thurough service person I have dealt with at Grapevine Ford.
12/13/2018
Stacey M. VERIFIED CUSTOMER
I was charged $29.95 Tire rotation and $38.95 oil change. ($68.90) Would The Works be a better value 39.95? It would be nice if your sales people would recommend the best deal for your customer. Also, I’m Nervous the amount of work done on my vehicle today and it only took 2.5 hours. Your average time for oil change/tire rotation is 2 hours.
12/13/2018
PAT B. VERIFIED CUSTOMER
Great service and fast too!! Bob was awesome!!
12/13/2018
Eric G. VERIFIED CUSTOMER
Pete is a true professional. Although my first time at the dealer he made me feel like I had even bought my truck there. Very thorough in describing the work and not try to update me things I did not need. One of my best Ford service experiences ever. Thanks and I will be back.
12/12/2018
Lisa C. VERIFIED CUSTOMER
Eddie was great! I appreciate his professionalism and his willingness to provide outstanding customer service!
12/12/2018
SCOTT F. VERIFIED CUSTOMER
Johnny was excellent, very attentive and on time and cared.
12/12/2018
Janelle W. VERIFIED CUSTOMER
There was a breakdown between a former service manager and Josh because the car had been there so long but when Josh got involved he was good about communication and keeping us informed on what was going on.