Andrew was great and accommodated all of my needs - great Job!
12/11/2018
Joan P. VERIFIED CUSTOMER
Johnny is pleasant & professional to partner with, I appreciate his kind demeanor!!
12/11/2018
Nada H. VERIFIED CUSTOMER
Pete does an awesome job of taking care of all my needs and making sure l am completely satisfied. He is the very best.
12/11/2018
SHARON R. VERIFIED CUSTOMER
Thanks much for the great service. Josh was very helpful.
12/11/2018
Jaime L. VERIFIED CUSTOMER
He was a good advisor, told me everything I had to know. I will come back and do my business here.
12/11/2018
MARY G. VERIFIED CUSTOMER
I really appreciate all of the work it took to get my cat repaired!
12/11/2018
Ken D. VERIFIED CUSTOMER
Very good Service Extremely pollite people.
12/11/2018
GREG S. VERIFIED CUSTOMER
Alfredodid a great job for me.
12/11/2018
SHANA F. VERIFIED CUSTOMER
Very friendly, explained everything to the detail and a wonderful environment.
12/11/2018
BRIAN B. VERIFIED CUSTOMER
Pete Roshell, you are awesome brother! Thank you!
12/11/2018
Rick K. VERIFIED CUSTOMER
The only issue I had today was with your departments communicating. I dropped my car off @ 7AM for a Zaktek re-application. The service advisor anticipated 2-3 hours. I did not get any feedback so at the 6 hour mark I called and was told it was ready. the transportation came and got me around 3:30. I checked in with the service advisor. he had my keys and went to get my vehicle. He found out that it was not complete. they finally completed it. it ended up taking almost 10 hours.
I have no issue with the service advisor but there is definitely room for improvement in communication and inter-department scheduling.
12/11/2018
STUART G. VERIFIED CUSTOMER
Another great experience at Grapevine Ford with my fantastic service advisor, Daren Hayden.
12/10/2018
GLENN B. VERIFIED CUSTOMER
Really liked working with Josh !!
12/10/2018
QUENTIN T. VERIFIED CUSTOMER
Eddie made my experience a great one and made me feel like my vehicle was in good hands.
12/10/2018
Darcy P. VERIFIED CUSTOMER
Excellent and thorough service
12/10/2018
Douglas E. VERIFIED CUSTOMER
While I am satisfied with the customer service I have received so far, my car’s issue hasn’t been determined yet.
12/10/2018
Michael I. VERIFIED CUSTOMER
They did a great job thanks
12/10/2018
Barbara T. VERIFIED CUSTOMER
Eddie was very helpful and answered questions that I had.
12/10/2018
Nikole And. VERIFIED CUSTOMER
Our experience with Grapevine Ford has been hit and miss. We were skeptical to come back for our service needs but thanks to Lauren Robertson, we are glad we did. She was helpful, communicated clearly and overall did a great job.
12/10/2018
Thomas M. VERIFIED CUSTOMER
Lauren did a great job communicating with me during the process.